Stuck on activating iphone

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Level 1

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Stuck on activating iphone

Hi,

I want to sell my iphone 5c.

I backup with itune and then i logout from find my iphone. And then i reset.

Problem came after reset, i can not activate. Iphone said my email can not used to unlock iphone. How come? Please help. Thanks

Posted on Jul 9, 2014 6:16 AM

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Answer 1

matt00

Level 5

4,041 points

Jul 12, 2014 6:59 AM in response to si_riza

Hey si_riza,

Thanks for the question. If the device is asking for your Apple ID and password, it sounds like it has not yet been disassociated with your account. Let’s check that:

Find My iPhone Activation Lock: Removing a device from a previous owner’s account

http://support.apple.com/kb/TS4515

1. Sign in to their iCloud account at www.icloud.com/find.

2. Click All Devices to open a list of devices linked to their account, then select the device to be removed. It should show a gray dot or the word “Offline” next to the device name.

3. Click "Remove from Account" to remove the device from their account.

After the device is removed from the previous owner’s account, turn the device off by pressing and holding the Sleep/Wake button located on the top-right side of the device. Then restart your device and proceed with device setup as you would normally.

Additional information:

What to do before selling or giving away your iPhone, iPad, or iPod touch

http://support.apple.com/kb/HT5661

iCloud: Find My iPhone Activation Lock in iOS 7

http://support.apple.com/kb/HT5818

Thanks,

Matt M.

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