IOS 7.1.2 (iCloud Issues)

Question

Level 1

0 points

IOS 7.1.2 (iCloud Issues)

Hello,

I am unable to access almost every feature on my iPhone 5s. I applied the update for IOS 7.1.2 and since then it keeps prompting me for my old iCloud account password. It isn't even using my current Apple ID. The same is happening on my wife's device, which is also a 5s. Any help would be appreciated. We have already tried a hard reset and to reset the password on the Apple ID it is asking for, but it says the identity cannot be confirmed (perhaps because it is an old account).

Thanks,

Ed

Posted on Jul 9, 2014 6:17 AM

Reply

Answer 1

Best reply

brenden dv

Community Specialist

Jul 12, 2014 6:35 AM in response to edfinn3

Hi edfinn3,

If you are being prompted for a previous Apple ID password for iCloud on your iPhone after a recent update, you may find the troubleshooting steps outlined in the following article helpful:

iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud

http://support.apple.com/kb/TS5223

Regards,

- Brenden

Reply