MartyGosnell

Q: when i try to copy a file to my ipad via webdav, i get an error occurred message

I currently use a Mac Mini running Maverick and server.  I have WebDAV set up I believe correctly.  I have iWork on my iPad.  I can log in and authenticate to the server and actually see the files that I have shared on the Mac server.  When I try to retrieve it I get the following:  An error occurred

 

Same is true if I create on the iPad and try to copy to the shared directory.  Im not exactly sure what direction to take as the message is so vague.  Any ideas or help is greatly appreciated.

 

Thx

Posted on Jul 9, 2014 1:05 PM

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Q: when i try to copy a file to my ipad via webdav, i get an error occurred message

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  • by iToaster,

    iToaster iToaster Jul 9, 2014 11:55 PM in response to MartyGosnell
    Level 3 (739 points)
    Jul 9, 2014 11:55 PM in response to MartyGosnell

    have a look at the server logs, it may show what's going on

    have you checked the permissions of files/folders

    have you tried accessing from another desktop machine, you might see more of a error message

    and as a bonus you'll be able to check the client logs as well for error messages

  • by MartyGosnell,

    MartyGosnell MartyGosnell Jul 10, 2014 5:16 AM in response to iToaster
    Level 1 (0 points)
    Jul 10, 2014 5:16 AM in response to iToaster

    I will check the server logs today.

    Permissions are good as I have tried with the local admin account to the Mac server as well as a user account created on that box that has R/W access.

    I can get signed in and see the files in the directory.  It just when I try to copy from or copy to, I get the error.  again, I will check the logs and follow up today.  Unfortunately we are only dealing with iPads for this scenario unless I am able to test from a windows box......stay tuned

  • by MartyGosnell,

    MartyGosnell MartyGosnell Jul 14, 2014 11:07 AM in response to iToaster
    Level 1 (0 points)
    Jul 14, 2014 11:07 AM in response to iToaster

    minor update:  I was able to navigate to the server from a Windows machine and access the share without issues.  I was also able to open and copy to/from the directory.  The issue is only with the iPads it seems.

  • by iToaster,

    iToaster iToaster Jul 15, 2014 5:50 AM in response to MartyGosnell
    Level 3 (739 points)
    Jul 15, 2014 5:50 AM in response to MartyGosnell

    That sounds like a problem with the user the iPad is connecting as

    I seem to remember iOS pages, keynote etc storing the user login info, and having to completely remove the stored login info from the device

    if a different user wanted to use a device another user had connected to WebDAV, or password changes.

    Quite a while since I looked at this, things may have changed with latest ios pages versions

    Unfortunately I can't remember how to remove the stored user login info

     

    Try comparing the server logs when you connect with the windows box and the iPad

     

    There are WebDAV file browsing apps in the App Store, try one of those on the iPad

    If you can connect with it, it's probably pages etc storing a user login with an error in it

    if not perhaps it's a network problem vlan segregation, firewall, subnet etc etc

  • by MartyGosnell,

    MartyGosnell MartyGosnell Jul 15, 2014 6:00 AM in response to iToaster
    Level 1 (0 points)
    Jul 15, 2014 6:00 AM in response to iToaster

    I will try another app.   Im familiar with the stored user error as I have found a million articles about it.  I am able to log on and off the session and I have tried the local admin to the Mac server as well as my account that is created on the Mac server.

     

    Im using OD and AD integration so the Mac server has carried over all of the Windows user accounts so I thought that might have been the issue.  But then again, I am able to browse to the directory with either user just fine.  It when I copy from or copy to that directory that I get the errors

     

    I will keep digging.  Thank you for the response....

  • by iToaster,

    iToaster iToaster Jul 16, 2014 12:01 AM in response to MartyGosnell
    Level 3 (739 points)
    Jul 16, 2014 12:01 AM in response to MartyGosnell

    is the account your using on the iPad a OD user

    if you create a new account in the OD on the mac to test the iPad connectivity and keep it simple and just give the user access to the WebDAV

    and no groups

    Maybe the combination of user/group OD/AD inheritance thats preventing the iPad user from accessing the WebDAV share

    From memory mac handles user/group nesting differently to windows each is handled separately so you could potentially have one overriding the other