Microphone problem
So every time I make or receive a call on my iPhone 4s, I either have to have the phone on speaker phone or have my headset plugged in. The phone is only three months old.... Any idea what I can do?!?
User profile for user:
chuck_3rd
User level:
Community Specialist
Hello nikkidenise,
Thanks for using Apple Support Communities.
From your post I understand you're experiencing difficulties when receiving a call. This item on the iPhone affected is called the receiver, not the microphone. To resolve the issue, please follow the steps in the article below:
- Increase the volume during the call.
- Make sure nothing is blocking the receiver. If you're using a protective case or display film, remove it and try again.
- Make sure nothing is plugged into the headphone jack or the dock connector.
- Check the receiver opening to see if it is clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush.
- Try another location with better signal. If the audio issue happens only when on a call, it could be due to the location.
- If the iPhone is paired with a Bluetooth headset or a car kit, try turning off Bluetooth on your device. Learn more about troubleshooting Bluetooth connections.
- Restart the iPhone.
- Make sure your device is up to date.
- If the issue is not resolved, contact Apple Support.
iPhone: Receiver and call audio quality issues
http://support.apple.com/kb/ts5196
Take care,
Alex H.