Editing AppleID on iPhone?

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Editing AppleID on iPhone?

I've changed my email address. And I've gone into iTunes and the App Store via my home computer, and I've changed my Apple ID there to my new email.

Despite syncing my phone with my computer, the new Apple ID will not transfer. My old email address still shows up in iCloud, App Store, and iTunes. It is grayed out. It will not let me tap on it in order to delete or edit the account, and enter a new one. There is no "delete account" button on any of those screens.

I've read various posts here related to this same question, but none of those solutions are working for me. How do I change it on the phone? I can't sync anything from there.

Posted on Jul 9, 2014 5:33 PM

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Answer 1

Best reply

Lawrence Finch

Level 10

202,300 points

Jul 9, 2014 5:40 PM in response to Janet Loftis

See: Change your Apple ID

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Answer 2

Janet Loftis Author

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Jul 9, 2014 5:51 PM in response to Lawrence Finch

Thanks, but I can't turn off Find my iPhone because it wants the password to the old Apple ID, and won't let me change that Apple ID.

What would happen if, via my home computer, I signed into my account in iTunes, and under "manage devices" I removed the phone? The paragraph above that option talks about how devices can be associated with with one AppleID which can be changed every 90 days.

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Answer 3

Jul 9, 2014 5:54 PM in response to Janet Loftis

The best way is to temporarily change your Apple ID back to the old email address, then delete iCloud from the phone. Then change it back to the new email address and log in to iCloud with the new one. Set up a separate "rescue" email address to confirm the switch.

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Answer 4

Janet Loftis Author

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Jul 9, 2014 8:42 PM in response to Lawrence Finch

OK, that mostly worked. I did all that, deleting the old iCloud account. Then changed the user name/email back to the new one, and set up a new iCloud account. So iCloud carries the right info.

But if, also under Settings, I go down and open the iTunes & App Store, it's still showing the old email address. What is it that I'm not turning off or on at the right time?

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Answer 5

Jul 9, 2014 8:53 PM in response to Janet Loftis

Go to Settings>Restrictions and if it is on then turn it off. Then try going to Settings>iTunes & App Store and signing out of the old Apple ID email.

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Answer 6

Janet Loftis Author

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Jul 9, 2014 8:59 PM in response to ios decipher

It's already off. I can't sign out of the old email/ID. It's still grayed out.

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Answer 7

Jul 9, 2014 9:04 PM in response to Janet Loftis

If you go to restrictions there is a list for apps, do you see if any toggles next to those apps are off?

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Answer 8

Janet Loftis Author

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Jul 9, 2014 9:09 PM in response to Janet Loftis

No, they're all set to the on position.

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Answer 9

Jul 9, 2014 9:16 PM in response to Janet Loftis

Scroll down on the Restrictions Screen to the section with the heading "Allow Changes". Click on "Accounts". Make sure that "Allow Changes" under Accounts is checked.

Cheers,

GB

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Answer 10

Janet Loftis Author

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Jul 9, 2014 9:22 PM in response to gail from maine

Thanks for the suggestion, but that setting is already checked for "allow changes" toggling it back & forth hasn't helped.

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Answer 11

ChrisJ4203

Level 10

230,347 points

Jul 9, 2014 9:24 PM in response to Janet Loftis

Since you made these changes have you powered the phone off, then back on? If that does not work, then try a reset. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot. One of these should allow you to change the Apple ID.

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Answer 12

Janet Loftis Author

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15 points

Jul 9, 2014 9:38 PM in response to ChrisJ4203

Yea!! At first I didn't think that was working, even after re-booting the phone. (It promptly asked me to sign in to iTunes with the wrong ID after I turned it back on.) But finally, going into Settings, it actually let me change the ID there (where it previously was grayed out).

Thanks all of you for your help!!

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Answer 13

ChrisJ4203

Level 10

230,347 points

Jul 10, 2014 8:09 AM in response to Janet Loftis

You're welcome.

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