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iTunes sync stopped working with my iPhone 5 and Outlook on Windows 7. Error states in part "because the sync server failed to sync the iphone"

I have an iPhone 5 running iOS 7.1.2. I am using iTunes version 11.2.2.3 on Windows 7. After updating to the new version of iTunes I am currently using, the snyc between my Outlook calendar and phone stopped working. I get the error "iTunes could not sync the calendars to the phone xxxxx because the sync server failed to sync the iphone" I followed the instructions here - Troubleshooting Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010 - to no avail, with the exception of not re-installing Outlook. Not an option on my corporate computer. When I run the Sync test, it says it passes -


Microsoft Windows 7 Enterprise Edition Service Pack 1 (Build 7601)

LENOVO 4384AJ9

iTunes 11.2.2.3

QuickTime 7.7.5

FairPlay 2.6.12

Apple Application Support 3.0.3

iPod Updater Library 11.1f5

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 7.1.1.3

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45


iTunes Serial Number xxxxxxxxxxx


Current user is not an administrator.

The current local date and time is 2014-07-09 21:39:02.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.


Video Display Information


Intel Corporation, Intel(R) HD Graphics


**** External Plug-ins Information ****

No external plug-ins installed.


iPodService 11.2.2.3 is currently running.

iTunesHelper 11.2.2.3 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.


**** Device Sync Tests ****


Sync tests completed successfully.


Any ideas?

Posted on Jul 9, 2014 6:58 PM

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iTunes sync stopped working with my iPhone 5 and Outlook on Windows 7. Error states in part "because the sync server failed to sync the iphone"

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