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Notability app crashes

I am having an issue where 30-60 seconds after I open notability, it crashes. I am currently in grad school and use notability to take/store all my notes. This makes studying extremely difficult and frustrating. I have been in contact with notability and was told (after much troubleshooting) that the issue is Apples. Supposedly there is an issue where apple isn't compatible with certain fonts used outside of notability (ie: I upload notes from a word document and then take handwritten notes while listening to lectures). I have noticed that there is a low memory crash report. Here it is:


{"os_version":"iPhone OS 7.1.2 (11D257)","version":"104","bug_type":"198"}

Incident Identifier: F23C0732-059A-4130-8023-1B11ABDB516B

CrashReporter Key: b24d3cceff1bff286172b1c97b4aa4828090fb5f

Hardware Model: iPad2,5

OS Version: iPhone OS 7.1.2 (11D257)

Kernel Version: Darwin Kernel Version 14.0.0: Thu May 15 23:10:38 PDT 2014; root:xnu-2423.10.71~1/RELEASE_ARM_S5L8942X

Date: 2014-07-09 19:32:20 -0700

Time since snapshot: 119 ms


Free pages: 1014

Active pages: 3777

Inactive pages: 2076

Speculative pages: 69

Throttled pages: 106169

Purgeable pages: 0

Wired pages: 15459

File-backed pages: 5485

Anonymous pages: 437

Compressions: 5382

Decompressions: 4158

Compressor Size: 53

Uncompressed Pages in Compressor: 2

Largest process: Notability


Processes

Name <UUID> rpages recent_max fds [reason] (state)


MobileMail <262d66a062ac3cfcb8b3ac74edfcfb79> 1103 1103 100 [vm-pageshortage] (resume) (continuous)

tccd <f9cb39991094301eb98c82da1b51e737> 163 163 100 [vm-pageshortage] (daemon)

librariand <94c653491544388597c9c1d4840ef95e> 211 211 100 [vm-pageshortage] (daemon)

kbd <ccadac0744e83dd38aa209fd4b9ff320> 177 177 100 [vm-pageshortage] (daemon)

Notability <3b6ee0d0621837418305eb930d1a7079> 73725 73725 100 [vm-pageshortage] (frontmost) (resume)

identityservices <3c0f882c3e3436d69174270762c0ff8c> 338 338 100 (daemon)

Pandora <e43daf68e048329fb5801f8aa0eefee0> 8208 8208 100 (audio)

wifid <09a3baec3d3b3ca78be3ce47592cf7b2> 409 409 25 (daemon)

syslogd <7836ef0f18d432578cc4422e9900c992> 132 132 50 (daemon)

powerd <0b46cf6679f33dd8a6132ed1a82f5a9f> 129 129 100 (daemon)

locationd <ae5a5acf14ce3950be40d5c244e0635e> 1055 1055 100 (daemon)

imagent <d2c21d8050e531c68fcc81435c2dde3a> 307 307 100 (daemon)

iaptransportd <b7e3fee1773230969b80495ea813c0c2> 231 231 50 (daemon)

mediaserverd <3527ad93ade239719cce8ac2dea07000> 1151 1151 100 (daemon)

mDNSResponder <7375b959d31f330c80c0e4b42a0c5ef5> 195 195 50 (daemon)

apsd <06cb3ee8aa4934c48ac6ecd740da765f> 438 438 100 (daemon)

dataaccessd <aea4708132163828a8d5c7e877a345a8> 1267 1267 200 (daemon)

sharingd <9d92304254993e4aa9938edd5fa5b872> 443 443 50 (daemon)

mediaremoted <fe1cf35c286b33138a515426fa601e46> 245 245 100 (daemon)

SpringBoard <5299e27756133806b7bc6e48e90c9f89> 3976 3976 50

backboardd <050ad910dd043cac880d683ab31f39ba> 6877 6877 50 (daemon)

aggregated <9206f40c1fb23657ae98a2f1842c0560> 407 407 50 (daemon)

lockdownd <be85f353ab0b31d5ba2f3a9f3f1d46bb> 189 189 100 (daemon)

configd <41a2f89698143633a77e93fc4ba68446> 453 453 100 (daemon)

fairplayd.A2 <d3f47b563adc39739959f279a6f79b09> 126 126 100 (daemon)

fseventsd <62fd8e0b42ae37019fa0755fde2e5175> 315 315 100 (daemon)

wirelessproxd <bf972e63b037355290bc24a6cfc5b2e7> 154 154 100 (daemon)

BTServer <24ccfa1663c73a59910d21254cb6d654> 374 374 100 (daemon)

UserEventAgent <26651787173137d4ae5fabf0160cf298> 495 495 100 (daemon)

distnoted <2cb1cd27a19a3a57b772164bd2dcc878> 121 121 100 (daemon)

networkd <3dc27aea200c3c7194198c739886367b> 485 485 100 (daemon)

ubd <634f175a401a33198f89a8ec1246e430> 627 627 100 (daemon)

filecoordination <91d3801f9f2238a99eff5c6ee6be3ef7> 174 174 200 (daemon)

nsnetworkd <80ae2361e64f3ae8990dfbb32463bbde> 397 397 100 (daemon)

touchsetupd <8ef3b887e79732ae84acfef572581500> 165 165 200 (daemon)

CommCenterClassi <9bafadb90fd93ddba1e6b03e82515d7f> 386 386 50 (daemon)

notifyd <05ac2e245e0b35b78ca8685a12336c0a> 187 187 100 (daemon)


**End**

If anyone can help me, I would really appreciate it. I have really enjoyed this app but it is getting very frustrating.

Thanks

Posted on Jul 9, 2014 8:02 PM

Reply
Question marked as Best reply

Posted on Jul 10, 2014 11:18 AM

Send a message over to support@gingerlabs.com and they'll be able to provide some insight possibly. Maybe try putting Notability into "safe mode" which is located under the iPad Settings App -> Notability. This stops certain features that might be causing the issue that you're experiencing. If this works, I'd still reach out to get a long term fix rather than a temporary one.

1 reply
Question marked as Best reply

Jul 10, 2014 11:18 AM in response to MandyRN2010

Send a message over to support@gingerlabs.com and they'll be able to provide some insight possibly. Maybe try putting Notability into "safe mode" which is located under the iPad Settings App -> Notability. This stops certain features that might be causing the issue that you're experiencing. If this works, I'd still reach out to get a long term fix rather than a temporary one.

Notability app crashes

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