I ordered a tmobile test drive phone, setup imessage, formatted the phone and returned it. I forgot to deactivate imessage and now I need to figure out how to deactivate it without knowing the serial number... and all the tests that go to that phone keep forwarding to all my other devices. How do I resolve this?H
all the texts that go to that phone***
Hi,
You need to contact Apple Support somewhere along the line.
In iTunes go to the Store and then to the bottom of the page and click Support.
This will open a web page to start the process.
My UK version take me here http://www.apple.com/uk/support/itunes/
At the bottom of this Menu is Contact Support.
Click this then in the new Page chose the iTunes option on the right hand pane. (UK version http://www.apple.com/uk/support/itunes/contact/)
You now get led through a set of support questions.
Keep to the ones about Managing your Account until you reach the end and are offered email contact.
Explain the problem to them giving as much detail as you can. Dates and things you do know.
10:16 pm Thursday; July 10, 2014
Did you ever get this issue resolved? I'm having the same problem, and none of AppleCare's solutions have helped so far. I want to remove the T Mobile test drive phone number from my iCloud account, but I no longer have the phone. Help.
Deactivate imessage without the serial number?
