My screen broke, had it repaired. Shortly after, ALL sounds stopped working. No volume, mic, phone, vibrate(?). Had it looked at by different repair person, they replaced a few parts then said it's not fixable, must be motherboard. Will Apple still fix this? Any other suggestions?
Apple Store manager has refused to even touch an iPhone repaired by an unauthorized repair person, when I was at the Genius bar to have my MBP looked at. Unlikely that they will touch it. Apple may sell a replacement, instead.
The history of the device with two unauthorized repairs does not bode well for the device itself.
Apple Store manager has refused to even touch an iPhone repaired by an unauthorized repair person, when I was at the Genius bar to have my MBP looked at. Unlikely that they will touch it. Apple may sell a replacement, instead.
The history of the device with two unauthorized repairs does not bode well for the device itself.
Actually I do. I cracked my screen on my 4S, had it repaired by a third party. The phone later quit working, took it into the apple retail store in Towson, Maryland they saw that it was not an apple screen on the phone, told them where I had it repaired. They charged me 200.00 and gave me a refurbished phone.
supermomof2 wrote:
They will but it will be an out of warranty charge even if it was in warranty.
No.
If it was repaired/parts replaced by a 3rd party, Apple will not replace it out of warranty.
Your warranty, if any, is now void. Apple will not provide any support.
No. Next time take it in to an authorized service provider.
They will but it will be an out of warranty charge even if it was in warranty.
Yes they will. You would pay the 269.00 out of warranty fee and get a refurbished one.
supermomof2 wrote:
Yes they will.
No they won't.
3rd party repair with unauthorized parts voids out of warranty replacement.
-> http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne
"Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPhone that has failed due to contact with liquid may be eligible for out-of-warranty service"
If something like the motherboard has been replaced by a third party they will not. If its something like the screen of the phone they will.
supermomof2 wrote:
If something like the motherboard has been replaced by a third party they will not. If its something like the screen of the phone they will.
No, they won't.
A difference of opinion from a poster with 74,870 points and a poster with zero points. Choose...
You have no idea what you are talking about...
They might have given you an exemption. Why? Who knows and that is irrelevant. But that is not Apple's clearly stated policy. Consider yourself lucky.
Will Apple repair a phone that has been repaired by a non-apple shop?
