Worldwide warranty - Brazilian Apple Store

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Level 1

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Worldwide warranty - Brazilian Apple Store

Hi I'm here asking for a solution...

My mum came to Australia to visit me and I "Unfortunately" bought a broken new Iphone 5c.

There's no service all the time. The phone just keeps "Searching Career". It worked for 5 minutes only, nothing else after that.

We are using a Telstra sim card.

I went to Apple Store in Sydney Australia wondering if the warranty would work worldwide. The answer was YES. "We receive phones from the US and we fix it here. The apple store in Rio de Janeiro will be able to help you. The damaged parts just take a while to come to Australia. That's how Apple works. I'm sure it's the same overseas because it is Apple." He said...

Ok I "Very unfortunately" accepted that hopping that I could get help in Brazil.

So I called the Apple store in Brazil and basically they said: "It's not our business, you should have purchased this phone in Brazil. We do NOT accept foreign phones in this store".

Is this really worldwide warranty?

When I had the cash in my hands to pay for the phone the Worldwide Warranty would be OK everywhere.

Now that I'm stuck with a useless broken phone the warranty simply does not exist anymore.

What do I do Apple?

Thanks "very" much for all the attention!!!

Posted on Jul 10, 2014 3:13 AM

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Answer 1

KiltedTim

Level 10

195,537 points

Jul 10, 2014 4:08 AM in response to luizph93

No. There is no worldwide warranty on the iPhone. You may be able to get one serviced in a different country, but that is the exception, not the rule. Apple does not repair iPhones, they replace them. There are different models for different countries and regions.

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Answer 2

FelipeV

Level 6

10,642 points

Jul 10, 2014 4:54 AM in response to luizph93

My experience has been that you will not be able to get the phone serviced other than in the country is was purchased. The warranty is not worldwide and has never been on the iPhone. Take the phone back to the country it was purchased in for both warranty and out of warranty service.

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Answer 3

Jul 10, 2014 6:15 AM in response to luizph93

Antes de existir a loja da Apple no Brasil um amigo comprou um iphone desbloqueado em Nova Iorque, mas pra sua surpresa, quando chegou ao Brasil o mesmo estava bloqueado e não funcionava com nenhum chip de operadora local (pode ser o seu problema). Ele ligou pro suporte e a Apple providenciou a troca do aparelho (ele enviou o aparelho que ele tinha comprado via correio e reebeu um novo também pelo correio). Tenta levar em algum autorizada tb.

Boa sorte aí!

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