5 Replies Latest reply: Jul 10, 2014 6:19 AM by King_Penguin
Pin3AppLE Level 1 Level 1

I recently logged into my iPad about 2-3hrs ago and worked perfectly, recharged battery - everything working fine. When I turned it into sleep mode and turned it on next time I used it, my passcode some how didn’t agree with the iPad. It was the passcode I used about 5 mins from that time period and the device won’t let me in! I have tried many many times with the same passcode, recently changed pass codes etc etc to try and log into my iPad2, but they all failed. I made sure every letter was perfect to the word in my passcode and any numbers are in the same spots - still, the iPad doesn’t like me using this passcode! So I have been locked out many times as I am sure you can guess and now I am on the last resort of the disabled screen -“connect to iTunes"

 

Easy, I connect my USB converter from my iPad into my mac - done it before to synch iPad and restore once so I can do it again. However iTunes doesn’t seem to recognise my iPad either! But this was the same mac, same USB converter, same iPad that I used last time! iTunes says "iTunes could not connect to the iPad “Pin3AppLE's iPad” because it is locked with a passcode. You must enter your passcode on the iPad before it can be used with iTunes.” but I can’t access my passcode because my iPad has kicked the bucket and doesn’t want to be my passcode’s friend so I can’t restore my backups or anything because I need to log in with a passcode that idk about!

 

So how am I suppose to access my iPad when; 1) my passcode that is valid has magically become invalid? 2) I can’t use my screen anymore because it says “connect to iTunes” 3)iTunes doesn’t even want to my iPad’s buddy either!

 

I would really love this problem solved before Monday as that is when I need my iPad for work purposes so this is vital!

 

thank you for valued answers

Solved by Texas Mac Man on Jul 10, 2014 5:49 AM Solved

How can I unlock my iPad if I forgot the passcode?

http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html

 

iOS: Device disabled after entering wrong passcode

http://support.apple.com/kb/ht1212

 

How can I unlock my iPad if I forgot the passcode?

http://tinyurl.com/7ndy8tb

 

How to Reset a Forgotten Password for an iOS Device

http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device

 

Using iPhone/iPad Recovery Mode

http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm

You may have to do this several times.

 

Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.

 

~~~~~~~~~~~~~

‘iPad is disabled’ fix without resetting using iTunes

 

Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.

I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).

Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:

1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.

2. Open iTunes with the iPad disconnected.

3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.

4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).

5. Click ‘Setup as new iPad’ and then click restore.

6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.

7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.

8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.

 

If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.

~~~~~~~~~~~~~

 

Try it and good luck. You have nothing more to lose if it doesn't work for you.

 

Re: iTunes connection

 

iPad not appearing in iTunes

http://www.apple.com/support/ipad/assistant/itunes/

 

iOS: Device not recognized in iTunes for Mac OS X

http://support.apple.com/kb/TS1591

 

iOS: Device not recognized in iTunes for Windows

http://support.apple.com/kb/TS1538

 

iTunes for Windows: iTunes can’t contact the iPhone, iPad, or iPod software update server

http://support.apple.com/kb/ts1814

 

iTunes for Windows: Device Sync Tests

http://support.apple.com/kb/HT4235

 

IOS: Syncing with iTunes

http://support.apple.com/kb/HT1386

 

Apple - Support - iPad - Syncing

http://www.apple.com/support/ipad/syncing/

 

iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing

http://support.apple.com/kb/ts4062

 

iOS: “Not enough free space” alert when trying to sync

http://support.apple.com/kb/ts1503

 

You may need to delete iTunes on your computer and then reinstall.

How To Completely Uninstall and Remove All Traces of iTunes

http://zardozz.com/zz/2008/04/how-to-completely-uninstall-and-remove-all-traces- of-itunes.html/

 

Wi-Fi Sync Not Working? Here’s How to Fix it for All iOS Devices

http://osxdaily.com/2013/02/17/wi-fi-sync-not-working-fix-ios/

 

 Cheers, Tom

Reply by King_Penguin on Jul 10, 2014 5:04 AM Helpful

Try putting it into recovery mode, you should then be able to reset your iPad and restore/resync your content to it : iOS: Forgot passcode or device disabled

Reply by Pin3AppLE on Jul 10, 2014 6:19 AM Helpful

Thank you all for the valued responses, I was able to reconnect my iPad and recover the lost data etc by using both techniques. Texas Mac Man, thank you for the apple Configurator tips and how to make iTunes recognise my iPad. I used that idea with the recovery mode method and I was able to get the iPad connected.

 

Thank you all again for such valued feedback, support and help, I am greatly pleased wit the outcome

 

Thank you all

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