I was doing the latest software update and my phone screen froze. I've heard that i should press and hold the home and standby button at the same time for about 30 seconds but my standby button doesnt work. what do you suggest i do?

Question

I was doing the latest software update and my phone screen froze. I've heard that i should press and hold the home and standby button at the same time for about 30 seconds but my standby button doesnt work. what do you suggest i do?

I was doing the latest software update and my phone screen froze and it's been about 3 hours now. I've heard that i should press and hold the home and standby button at the same time for about 30 seconds but my standby button doesnt work. what do you suggest i do?

-Thanks

Posted on Jul 10, 2014 7:11 AM

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Answer 1

ChrisJ4203

Level 10

230,347 points

Jul 10, 2014 9:10 AM in response to MehmetYurttaser

Without a functioning sleep/wake button, it is diffiuclt to do user troubleshooting on the phone. You can check this support document to see if you can connect the device to iTunes and get it to recognize the phone. My recommendation if that does not work, to get the phone repaired.

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