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Anna0029 Author

Level 1

0 points

My iPod touch 4th gen is shutting down and not playing music?

so here is the story:

lately my iPod touch 4th gen will become frozen, or slow whenever i am using it. However within the last 2 weeks it has shut itself down completely (even though there was always more than half charge) 3 times and won't allow me to turn it on for about 2-3 days. It also will not play music anymore, and instead is either silent or sounds of static. I am just wondering if there is anyway I can fix it or if I need to buy a new iPod.

Posted on Jul 10, 2014 7:27 AM

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Best reply

Level 10

210,411 points

Posted on Jul 10, 2014 9:54 AM

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: Back up and restore your iOS device with iCloud or iTunes

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

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1 reply

Best reply

Level 10

210,411 points

Jul 10, 2014 9:54 AM in response to Anna0029

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: Back up and restore your iOS device with iCloud or iTunes

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

Reply

My iPod touch 4th gen is shutting down and not playing music?

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