Faulty RAM or Mavericks problem?

Question

Level 1

25 points

Faulty RAM or Mavericks problem?

So I've been running 10GB of RAM (8+2 I know is bad but it worked flawlessly) on my 13" Macbook 9,2 and it was running fine. I went out to Best Buy to get a second matched stick so I'd have 16GB since everyone says it is supported. I put it in and it works flawlessly also, but thats until I tried doing any kind of gaming on it for more than 15 minutes. These are games that worked fine with 10 and even 8 GB of RAM the day before and now they are blue screening my Macbook on Windows and shutting down in OS X because of a problem. Sometimes it actually gives me an error message in Windows if the game crashes and it says "Intel HD driver has crashed and restarted itself". If I get a blue screen it says either "Kmode_Exception_not_handled", "Kernel_security_check_failure", or "System_service_exception". Here is the log of when it crashed in OS X today:

Anonymous UUID: 5713CA13-12A5-2B1D-6677-68928ED64D91

Thu Jul 10 11:30:50 2014

panic(cpu 3 caller 0xffffff800bcdc24e): Kernel trap at 0xffffff800bc8d7df, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x00007ff4dbc04bc0, CR3: 0x00000000293bb032, CR4: 0x00000000001606e0

RAX: 0x0000000000000001, RBX: 0x0000000004e00000, RCX: 0x00000000e1000001, RDX: 0xffffff81f6ecb560

RSP: 0xffffff81f6ecb500, RBP: 0xffffff81f6ecb540, RSI: 0x0000000004e00000, RDI: 0xe5f578bd327d005b

R8: 0x0000000004e00000, R9: 0x00000000cccccccd, R10: 0xffffff800c2d1600, R11: 0x0000000000000001

R12: 0xe5f578bd327d0033, R13: 0xffffff802def8ec0, R14: 0xe5f578bd327d0053, R15: 0xffffff800c109945

RFL: 0x0000000000010287, RIP: 0xffffff800bc8d7df, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x00007ff4dbc04bc0, Error code: 0x0000000000000000, Fault CPU: 0x3

Backtrace (CPU 3), Frame : Return Address

0xffffff81ebfe5df0 : 0xffffff800bc22f79

0xffffff81ebfe5e70 : 0xffffff800bcdc24e

0xffffff81ebfe6040 : 0xffffff800bcf3746

0xffffff81ebfe6060 : 0xffffff800bc8d7df

0xffffff81f6ecb540 : 0xffffff800bc823bb

0xffffff81f6ecb590 : 0xffffff800bc7e42b

0xffffff81f6ecb6a0 : 0xffffff800bc825cf

0xffffff81f6ecb6d0 : 0xffffff800bc3dda3

0xffffff81f6ecb6f0 : 0xffffff800c02cb24

0xffffff81f6ecb800 : 0xffffff800bfcaa79

0xffffff81f6ecbc30 : 0xffffff800bfcda37

0xffffff81f6ecbe70 : 0xffffff800bfce05d

0xffffff81f6ecbf00 : 0xffffff800bfcdf30

0xffffff81f6ecbf50 : 0xffffff800c040a33

0xffffff81f6ecbfb0 : 0xffffff800bcf3f46

BSD process name corresponding to current thread: sh

Mac OS version:

13E28

Kernel version:

Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64

Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8

Kernel slide: 0x000000000ba00000

Kernel text base: 0xffffff800bc00000

System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

System uptime in nanoseconds: 732954004578

last loaded kext at 270336695099: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8c78d000, size 65536)

loaded kexts:

com.Cycling74.driver.Soundflower 1.6.6

com.driver.LogJoystick 2.0

com.logitech.driver.LogiGamingMouseFilter 1

com.apple.filesystems.msdosfs 1.9

com.apple.iokit.IOBluetoothSerialManager 4.2.6f1

com.apple.filesystems.ntfs 3.11

com.apple.driver.AGPM 100.14.28

com.apple.driver.ApplePlatformEnabler 2.0.9d6

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDAHardwareConfigDriver 2.6.3f4

com.apple.driver.AppleHDA 2.6.3f4

com.apple.driver.AppleMikeyDriver 2.6.3f4

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AudioAUUC 1.60

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.iokit.IOBluetoothUSBDFU 4.2.6f1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleThunderboltIP 1.1.2

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleIntelHD4000Graphics 8.2.8

com.apple.driver.AppleIntelFramebufferCapri 8.2.8

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleIntelMCEReporter 104

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleMuxControl 3.6.22

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleMCCSControl 1.2.5

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyEventDriver 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleIRController 325.7

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.iokit.SCSITaskUserClient 3.6.6

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.6.0

com.apple.driver.AppleUSBHub 683.4.0

com.apple.driver.AppleFWOHCI 5.0.2

com.apple.driver.AppleAHCIPort 3.0.5

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2

com.apple.driver.AppleUSBXHCI 683.4.0

com.apple.driver.AppleSDXC 1.5.2

com.apple.driver.AppleUSBEHCI 660.4.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 217.92.1

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.6.3f4

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.7fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOBluetoothFamily 4.2.6f1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1

com.apple.driver.AppleHDAController 2.6.3f4

com.apple.iokit.IOHDAFamily 2.6.3f4

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.iokit.IOSurface 91.1

com.apple.iokit.IOAcceleratorFamily2 98.22

com.apple.AppleGraphicsDeviceControl 3.6.22

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleThunderboltEDMSink 2.1.3

com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.8

com.apple.driver.IOPlatformPluginFamily 5.7.1d6

com.apple.driver.AppleGraphicsControl 3.6.22

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.12d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleUSBMultitouch 240.9

com.apple.driver.AppleThunderboltDPInAdapter 3.1.7

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.driver.AppleThunderboltNHI 2.0.1

com.apple.iokit.IOThunderboltFamily 3.3.1

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IO80211Family 640.36

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.driver.mDNSOffloadUserClient 1.0.1b5

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 683.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11.1

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro9,2, BootROM MBP91.00D3.B09, 2 processors, Intel Core i5, 2.5 GHz, 16 GB, SMC 2.2f44

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x01BA, 0x202020202020202020202020202020202020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x01BA, 0x202020202020202020202020202020202020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.6f1 14216, 3 services, 15 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: WDC WD10JPVX-22JC3T0, 1 TB

Serial ATA Device: HL-DT-ST DVDRW GS41N

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: IR Receiver

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

So any help would be appreciated as I don't know if I should return the Dimm and get a new one, or just go back to using only 10GB.

Posted on Jul 10, 2014 9:51 AM

Reply

Answer 1

Z_B-B

Level 2

296 points

Jul 10, 2014 10:33 AM in response to Blake Mason

Hi,

The easiest way to check if your MacBook Pro supports 16GB of RAM is to visit Crucial.com. The system scanner can detect your system and any available upgrades, as well as tell you how much RAM is already installed.

If you don’t want to use the scanner -

Click on the Apple logo in the toolbar.
Click on “About this Mac”
Then Click on “More Info…”

This will show the MacBook Pro year and model, such as 15-inch MacBook Pro early 2011. You can then use this information on Crucial or another site to figure out the type of memory your Macbook Pro takes.

Reply

Answer 2

OGELTHORPE

Level 9

57,305 points

Jul 10, 2014 11:40 AM in response to Blake Mason

A 13" 2012 MBP will support 16 GB RAM. The problem you may be encountering is that Macs have a reputation for being very selective when it comes to RAM. Even with the 'correct' specifications, some brands of RAM will not work in a Mac.

I would return the module to Best Buy and order from OWC or Crucial. They are the most reliable vendors of Mac compatible RAM.

Ciao.

Reply

Answer 3

Blake Mason Author

Level 1

25 points

Jul 10, 2014 11:56 AM in response to Z_B-B

Yes, I already knew it supported 16 GB.

Reply

Answer 4

Blake Mason Author

Level 1

25 points

Jul 10, 2014 11:58 AM in response to OGELTHORPE

Thanks, yeah my previous Macbook didn't like the ram I put in it either. I just think that this stick is defective somehow since my other stick is exactly the same from PNY and works perfectly.

Reply

Answer 5

OGELTHORPE

Level 9

57,305 points

Jul 10, 2014 12:03 PM in response to Blake Mason

When you have the two 8 GB modules installed, what does it show in 'About This Mac...'

Have you tried the MBP with just the new module installed?

Ciao.

Reply

Answer 6

Blake Mason Author

Level 1

25 points

Jul 10, 2014 12:43 PM in response to OGELTHORPE

Yeah it says 16 GB and in the system information it says both dimms are working properly. I've even used final cut pro and used pretty much every application I have without a hiccup. The thing is this only happens when I play games for more than 15 minutes and it's never happened before I upgraded. I'm currently testing the new dimm to see if its just this dimm or what. With the old 8GB dimm games ran perfectly fine as I once played for almost 6 hours without a hitch.

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