Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Safari opens in loop with macbook - trojan message win32xepcj

Safari opens in loop with macbook - trojan message win32xepcj


I can only close Safari

Posted on Jul 10, 2014 10:21 AM

Reply
1 reply

Jul 10, 2014 12:23 PM in response to jte99

It's not a virus. It's a JavaScript scam that only affects your web browser, and only temporarily.


Some of those scam pages can be dismissed very easily. Press command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.

From the Safari menu bar, select

Safari ▹ Preferences... ▹ Security


and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.

Close the malicious window or tab.

Re-enable JavaScript and close the preferences dialog.

If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. From the menu bar, select

Safari Preferences... Privacy Remove All Website Data

to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.

Safari opens in loop with macbook - trojan message win32xepcj

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.