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Can't log in to iMessages/FaceTime on Mac

I am having trouble logging in to iMessages and FaceTime on my Mac.


I read everything here and have tried a bunch of suggestions (if not all of them) in an attempt to rectify the problem. No luck. MBP 17 (late 2010), Mavericks 10.9.4



Here's what I've done and/or tried:

- Rebooting (duh)

- Resetting keychain (many times)

- Repairing permissions

- Trashed related preference files

- Booting in safe mode and attempted to log in

- Created another account on my Mac and attempted to log in to iMessage/Face Time

- Reset time zone and date/time settings to "auto."

- Disabling iCloud on my computer and re-logging in

- The mDNS/Bonjour fix via Terminal

- Disabling Flash from storing data locally

- Tried booting into Open Firmware to reset VRAM, but couldn't (may try again)

- Checked my Apple ID to ensure there are no other phone numbers/emails associated

- Enabled my email address as well as my phone # in FT and iM on my iPhone and iPad

- Disabled two-step verification on my Apple ID (just in case that was it--I've seen stranger things happen.)


Here's what DOES work:

- Logged into Game Center on my Mac

- Logging into iTunes

- Logging into iMessages on a different Mac

- iCloud, iMessages, FaceTime on my iPad and iPhone

- Checked for my Mac's serial no. (it's there)


Just updated to Mavericks 10.9.4 on 7/7/14, updated MS Office and Adobe Reader, then repaired permissions. After that, my keychain locked up, and I spent six hours figuring that all out. Once that was sorted out, the next day, I noticed I couldn't log in to iMessages. I don't know if it's a certificate problem or a server problem or what.


The error I get most commonly in Console is "unrecognized leaf certificate."


Appreciate any help.

Posted on Jul 10, 2014 11:55 AM

Reply
12 replies

Jul 10, 2014 12:22 PM in response to kvan

What happened when you tried it in a test user?


You can try.

First sign out of face time and messages.

Goto Application > Utilities > Keychain access.

Delete any references to FaceTime or Messages, or the apple id you use.


After deleting keychain info, login to FaceTime and Message and test.

Jul 11, 2014 11:05 AM in response to Mohamed S Sakr

Hi,


You seemed to have tried everything.

It is not working in different Mac Users.

You have deleted many items including stuff in the Keychain.


Messages cannot be downloaded on it's own so that leaves doing an OS Reinstall.



User uploaded file

7:05 pm Friday; July 11, 2014


​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Jul 11, 2014 12:37 PM in response to Ralph-Johns-UK

I solved it! I solved it! 😮

Reinstalling did not work, neither did creating a new user account. Skip down to the TL;DR section for what I did.


I created a new user and installed OS X Mavericks again. I didn't re-format the HDD, because I did not want to re-install all of my applications and wait for all that (hours and hours). This did not work at all and in fact, even more stuff "broke." After the reinstall, I could not (and still can't) log in to Apple Support or my Apple ID via Safari (have to use Firefox). Safari is telling me it can't establish a secure connection to the idsma.apple.com or to the appleid.apple.com servers. iMessages and FaceTime were still preventing me from logging in, and everything went to Hades in a handbasket. Oh--I couldn't log in to the App Store, either. I also repaired permissions while booted from the OS install disk--that didn't help either.


However, I DID FINALLY manage to get iMESSAGES TO WORK on my Mac! (This is in my original user account, not the new one I created, just FYI.) I again changed the time zone preferences from automatic to manual (with my correct time zone) and I made a change to the time preferences so that the date is displayed in the menu bar. I did that just to ensure the .plist file was updated by the OS. (I'd done this before, but since this was a new OS, I figured it might help). Then, after reading another user's tip in another thread, I logged completely out of iMessages (and iCloud, just for kicks) on my iPhone and iPad. I also went to Sys Prefs > Users and re-added my Apple ID to my computer's user id/login.


I don't know how much this matters, but when I did that, the "caution" icon (yellow triangle with exclamation point) appeared next to the Apple ID info in the Sys Prefs. I double-clicked it to see if it would tell me anything, and it disappeared. I re-launched iMessages, and I kid you not, it logged me in! WOOT! Then I logged in to iTunes, iCloud, and the App Store. I also re-logged in on my 2 iOS devices, and it's all good. <happy dance>


Now, if I could only figure out the screwy problem with Safari and the idsma.apple.com and appleid.apple.com servers. Meh. I can log in w/ Firefox, and at least I can actually do some damned WORK on my computer now (it's only been 4 days iof this BS)!




TL;DR, try this:

1. Make the time zone on the Mac not automatic (but correct to your time and zone), and change something in that pref. pane so that it overwrites the old prefs file.

2. Log out of iMessages, iCloud, etc., on your iOS devices

3. Un-associate your Apple ID with your computer user login (in System Preferences > Users and Groups).

4. Sign out of iCloud on your Mac.

5. Reboot.

6. Re-associate your Apple ID with your user login. If you see a caution icon next to it, double-click. Should disappear.

7. Launch iMessages and attempt to log in.

8. Then log in to iCloud via System Preferences > iCloud

If that doesn't work, do these steps, then go back to # 1, above.
9. Delete all the Apple tokens and keys in the Keychain (might break some other things--may be why I can't log in via Safari right now).

10. Reinstall Mavericks/OS X.

11. Repeat steps 1–8.

Final thoughts: My serial number did appear in System Information, and I'd never had the motherboard replaced (or anything else, for that matter) on this Mac. However, this is an Apple Certified refurbished Mac, and it could be that the motherboard was replaced before I ever even owned it. Again, my S/N displayed as it was supposed to, but it could that this was part of the problem. Seems far-fetched, but...

Jul 11, 2014 12:57 PM in response to kvan

UPDATE: Okay, this is weird. One of the many things I did yesterday in an attempt to fix my iMessage log in problem was to change my Apple ID primary (only) email address to another of my email addresses. When it didn't work, I changed it back to the old address within 30 minutes. There is no trace of that other email address in my account online; however, Apple just sent me a notice about a change to my Apple ID security preferences to that temporary email address (the one that was associated with my account for a whole 30 minutes more than 24 hours ago) in addition to sending it to my main email address that is my Apple ID (I'm successfully logged in with it everywhere as I type this.) This leads me to believe that Apple ID servers are very slow to update. Security risk, if you ask me.

Jul 11, 2014 1:00 PM in response to kvan

It does seem strange that you had already reported that you had played and changed the Date and Time Setting already.


However they do need to match any in the router.


Glad to hear you have it working.


Thanks for sharing your "fix"



User uploaded file

9:00 pm Friday; July 11, 2014


​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Jul 11, 2014 1:11 PM in response to kvan

Okay, I nicked the Safari problem, too! I put Safari in "private" mode, then navigated to appleid.apple.com, and Safari prompted me to trust the certificates. I did, entered my PW twice, and then it worked. I logged in to my Apple ID and am typing this reply via Safari. Yay! 100% success achieved! 🙂

Can't log in to iMessages/FaceTime on Mac

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