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So my iPhone 5 iOS 6.1.4 will die as soon as i unplug it even tho it says 100% charged, i deleted all my apps and photos and nothing changed tho... any help?

My iPhone may need a new battery but I don't want to go out and buy one if there is a simple fix to all this.

Posted on Jul 10, 2014 9:17 PM

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1 reply

Jul 14, 2014 8:50 AM in response to RachelRose226

Hello, RachelRose226,


It sounds like your iPhone battery indicates it is at full charge, but turns off when disconnected from power. I would next try backing up your phone to iTunes on your computer with this article to backup your data first:


iOS: Back up and restore your iOS device with iCloud or iTunes

http://support.apple.com/kb/ht1766


Then Restore it as a new device with the following article to see if the issue persists to isolate it to either software, if this resolves the issue, or hardware if it does not:


Use iTunes to restore your iOS device to factory settings

http://support.apple.com/kb/ht1414


If it is not resolved after the restore, the phone will need service:


https://www.apple.com/support/iphone/repair/battery-power/

What does battery service cost?

Your Apple One Year Limited Warrantyincludes replacement coverage for a defective battery, and there is no charge if your iPhone is covered under warranty or an AppleCare product. You can check your coverage by entering your iPhone serial number.

Out-of-warranty battery service cost:

All iPhone models: $79
Plus a $6.95 shipping fee. Fees are in USD and exclude local tax.


Thank you for using Apple Support Communities.

Take care,

Sterling

So my iPhone 5 iOS 6.1.4 will die as soon as i unplug it even tho it says 100% charged, i deleted all my apps and photos and nothing changed tho... any help?

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