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Connected to 3G, but no internet access

Hello,


I have an iPhone 4S running the latest firmware, iOS 7.1.2. I have been unable to access the internet on 3G since Tuesday (July 8, 2014). I can access the internet on Wi-Fi, however. I brought my phone into the Apple Store today, the Genius associate tried:

  • Resetting the phone by holding the Home + Power button
  • Restoring the phone to factory defaults
  • Resetting the network settings
  • Reseating the SIM card


He put my SIM card in another phone and it didn't work on that phone either. I purchased a new SIM card from my provider, hoping it would fix the problem, but I still cannot connect to the internet on 3G.


I have tried everything (except the last step) on iPhone: Troubleshooting a cellular data connection, and nothing is working for me. Is there anyone else having this problem, or has had this problem and had this resolved? Thank you!

Posted on Jul 10, 2014 9:21 PM

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Connected to 3G, but no internet access

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