5 Replies Latest reply: Jul 11, 2014 1:30 AM by Diavonex
Kafkasnightmare Level 1 Level 1 (0 points)

When I got a new email account I changed my Apple ID and password on my PC. On attempting the same on my iPad, I found (via the forum) that the only way I could do this was to restore the iPad to factory settings and start again. On attempting to do this, the iPad asks me to enter my password for my old id. However, neither the new or old passwords are recognised. So I then tried the I forgot option. This appears to be successful as the message "email sent appears", but none arrives in either old or new mail account. Any suggestions as to where I go from here? Help please