My daughter gave me her old ipad and had the name switched. I live in France and don't speak the language. I've tried to buy audio books and to make things easier my daughter bought an itunes gift card in Euro's but when I put the # in it doesn't work. I've been in touch about this and had no response!!!
What happens when you try to redeem the card, if you are getting an error message then what does it say ? In what country was the iTunes card issued - if you are in France then you can only use the France iTunes store, and you can only redeem iTunes gift cards that were issued in France
Hi. It was on French site I think. It's the # I'm having trouble with, it looks similar to a 3 but isn't. It looks like a ] but isn't. Could it be J, isn't like that either!!
Have you seen this If you can't redeem your iTunes Gift Card or code
You need to find out how to key in the symbol for Euros -- it looks like a cross between a 3 and a backward E.
I think you can do it in system preferences - formats that lets you format currency used on the device.
No not that, thanks.
I did look but either I'm too old to understand or I'm thick😁
You said in your first post that you had been in touch with someone. If that was iTunes Support then how long ago was it (and you've checked the spam folder on your email account as well as the inbox) - it can take up to 24 hours for them to reply.
If it's been longer than that, and you've tried possible alternatives for the character in the code (as far as I know they only contains alphanumeric characters, not any special symbols), then try contacting iTunes Support again (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes
When the keyboard is open press and hold on certain characters like a or dollar sign and additional characters will appear, then choose the correct one.
Try the different characters until you fine the right one.
How to enter Euro - format - from Wikipedia Article Euro sign
on Us layout it is Option + Shift + 2
Placement of the sign also varies. Partly since there are no
In many other countries, including France, Germany, Italy and Spain, an amount such as €3.50 is often written as 3,50 € instead, largely in accordance with conventions for previous currencies and the way amounts are read aloud.
The OP doesn't need to know how to enter a Euro symbol when redeeming a gift card, you only enter the redemption code from the card, which is alphanumeric
This OP has finally figured out what the letter is; J. I tried everything I could think of with help from all the replies I received. Thanks to all. It looks nothing like a J. Very grateful. June
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