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Help with a purchase

My nephew made a purchase and it wasnt what he wanted is there anyway I could get my money back

Posted on Jul 11, 2014 4:16 AM

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1 reply

Jul 11, 2014 4:57 AM in response to Jasmineee18lopezz

Purchases are considered final but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption


If the purchase was made on an iOS device then to try and stop it happening again you can use Settings > General > Restrictions on it to turn off in-app purchases, and to require your password to be entered for every download

Help with a purchase

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