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The reason I ask is that the guest user option doesn't with the Airport Time capsule I bought last week and the retailer is saying tough:)
Thanks
The Guest Network feature will work correctly if you have the Time Capsule connected to a simple modem.......not a modem/router or gateway type of device.
So, the first troubleshooting question would be.......
What is the make and model number of the device that you call your "modem"?
Thanks Bob,
The item to which the Air Port TC is connected is what I use to access my phone and broadband service for a TV cable company,( as opposed to a telco).
Its a Cisco Modem/Router EPC2425 with Digital Voice.
I will bite the bullet on the APTC not providing quest as currently connected, but I do want the Airport express, if I buy it, to have it for the other end of the house.
The existing Belkin wifi extender, which I want to replace, is wired back to the Cisco
Unfortunately, the Guest Network feature will not work when any of the AirPorts are connected to a modem/router or gateway type of device, like you are using at the present time.
If that feature is important, ask your Internet Service Provider (ISP) if they can provide you with a simple modem.....not a modem/router or gateway device like you have now.
Thank again.
As an alternative to replacing the Cisco kit, can I insert a 'simple modem' between the AirPorts and the router so as to get the guest option to work on the Express?
can I insert a 'simple modem' between the AirPorts and the router so as to get the guest option to work on the Express?
Sorry, but no. Your setup must look like this if you want the Guest Network feature to work correctly:
Internet > Simple Modem > Main AirPort Router > Other Devices
If you added an AirPort Express to the setup just above as another Device, then the Express could "extend" the same Guest Network that the main AirPort router was providing.
Thanks Bob.
Can you give an example of a branded 'simple modem' please?.
Had a brief discussion with my ISP 'Customer Care' last night who had no idea what I was looking for.
Thanks
The device that you have now is a modem/router or gateway. It combines the functions of a separate modem and separate router into one package. You don't want that. You want something like this which is a modem only:
This ISP offers both modem/routers and simple modems:
Look at Motorola SB6121, Motorola SB6141, Netgear CMD31T, or Zoom 5341J for example.
Unfortunately, Customer Care at the ISP usually cares only about the products that they offer as an ISP. Based on your experience with them, and the fact that they did not even know what a simple modem might be, I would imagine that they do not offer the product option that you need, but hopefully I am wrong.
Thanks Bob.
I will get onto them again on Monday.
Over and out for now.
For what it is worth.
The ISP said they don't support 3rd party products such as Apple so I called Apple support.
They asked me to change the Router Mode within the network setting on Airport Utility to DHCP and NAT from just DHCP
The double NAT error came up which they told me to ignore, which I did.
The guest network on the APTC is now working.
I am extremely surprised that Apple would tell you to configure the AirPort incorrectly, which creates a Double NAT error on your network.....which may create all kinds of unpredictable results in the future....time will tell.
And then on top of the error, they told you to ignore it.
That's two errors.
This is kind of like having the "Check Engine" light in your car go off, and since the car was still running, you chose to place a piece of tape over the light to ignore the problem.
But, good luck.
I agree and don't understand it either.
I have yet to shut it all down and restart it:)
It gives me time to try another ISP
Good luck. Please keep us posted.
IF.....you had posted here or called Apple to report that you were picking up a Double NAT error message on your AirPort, the advice to fix the problem would have been that when you have another router "upstream" on the network, the AirPort needs to be setup in Bridge Mode, as your AirPort was set up originally.
Sometimes....you can get away with Double NAT on a simple home network.....but the general advice that we give is centered on configuring devices correctly, using standard networking guidelines.
You might want to try the Double NAT setup.......anything is possible, it might work.
As the kids are finishing college projects now, I will leave well enough alone for now.
One idea that was suggested y-day was to turn off the cable router, while on the Help call, and see if the Guest Network would work in Bridge mode.
However as the phone line passes through the cable modem this was not a runner,as the mobile phone reception here is chronic.
I will try that once the college projects are done.
I will revert once I get some time to play with it.
One idea that was suggested y-day was to turn off the cable router, while on the Help call, and see if the Guest Network would work in Bridge mode.
The modem/router would need to have an option to be configured to operate as a modem only. Most don't. Whether or not that might be possible with your device would be question for your ISP.....who will probably not be very enthusiastic about this.
Even if it might be possible to configure the modem/router as a modem, you would want to make sure that the ISP will offer support for you in the event of connection difficulties. They may not support this type of configuration.
If you have the make and model number of the modem/router handy, I will see if I can locate a setup guide for the device to learn more about it.
Does the Guest User option work with 10.9.4 on Airport express?
