iPad UK OOW site not working...?

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Level 1

15 points

iPad UK OOW site not working...?

I'm trying to use the OOW replacement service for a cracked iPad screen. I follow the UK Apple site links, which lead to this page -

https://getsupport.apple.com/GetParts.action

but then I get this error message when I enter postal address -

'Service is not available in this location. Please choose another solution. (addrapi.08)'

I've been trying for days, but Apple simply don't seem to have a working UK page for the OOW replacement service. Any advice? Many thanks

Posted on Jul 11, 2014 7:59 AM

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Answer 1

Best reply

wegras

Level 6

15,305 points

Jul 11, 2014 8:09 AM in response to Ben Johnston

Take it to an Apple Store they will sell an OoW replacement over the counter

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Answer 2

Ben Johnston Author

Level 1

15 points

Jul 11, 2014 8:11 AM in response to wegras

Hmmm, didn't know that. Thanks, I'll look into it.

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Answer 3

wegras

Level 6

15,305 points

Jul 11, 2014 8:20 AM in response to Ben Johnston

By far the simplest way ,make an appointment to avoid a lengthy wait and if possible back up and or remove all data

Your's will go and you get an OoW exchange device over the counter

see this

What to do before selling or giving away your iPhone, iPad, or iPod touch

and this

iCloud: Find My iPhone Activation Lock in iOS 7

see the item on having device serviced and Activation lock

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Answer 4

Ben Johnston Author

Level 1

15 points

Jul 11, 2014 11:48 AM in response to wegras

Thanks Peter. Damage prevents resetting the iPad and I just hope the damage won't be considered 'catastrophic' and beyond replacement. I'm not near an Apple store, but I check with a local dealer, who will do it for me and charge an additional £20.

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Answer 5

wegras

Level 6

15,305 points

Jul 11, 2014 12:30 PM in response to Ben Johnston

catastrophic

means bag of bits

Sure you will be fine 🙂

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Answer 6

Jul 23, 2014 10:23 PM in response to Ben Johnston

I just got the same issue for an in warranty iPhone repair - there seems to be a problem with the Apple repair website in general. I sorted it by using their live chat system which was very quick and they booked the phone in for collection. I resent having to waste half a day of my time driving to the Apple store which is a good 60 mins round trip for me, and I generally find the 14 year-old staff to be arrogant and patronising. My not-very-local store also insists on advance appointments which I find outrageous for a warranty repair - imagine having to book ahead to take something back to any other store. Anyway... I digress... live chat works and gives the same service as the broken automated system.

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Answer 7

Ben Johnston Author

Level 1

15 points

Jul 24, 2014 1:39 AM in response to lpcollier

Thanks. In the end, a local supplier agreed to broker the OOW replacement for a small additional fee. However, I realised it was silly to use this service to get a refurbished iPad with 90 days of warranty, when I could just buy second hand. I got an 'A grade' iPad on eBay which looks as good as new for £200, so I'm pretty happy.

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Answer 8

Jul 25, 2014 5:28 AM in response to Ben Johnston

Were also suffering with this issue. Unfortunately, I work for a company so this is not a personal item that I can just take to an Apple Store.

Does anyone from Apple have any idea when this issue will be fixed, as it is really causing problems for us. Not everyone has access to an Apple Store to take kit back to!

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Answer 9

wegras

Level 6

15,305 points

Jul 25, 2014 6:05 AM in response to antnatwork

This is a user to user forum

.Apple neither reads nor responds

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