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Please help: I am unable to access PubMed on Safari on iMac! EtreCheck done

I am having trouble accessing the PubMed website on my iMac. I know there is no problem with the website as I can access it on my iPad, iPhone etc but for some reason I can now no longer access it through my Mac. When I do I receive the message, 'Safari can't connect to the server'. I have tried clearing cookies and cache, resetting Safari etc to see if that helped but I am still having the same problem.

I ran a test using the EtreCheck, the results of which are below.

Please help as I'm a Nursing student in the middle of my dissertation and I really need access to PubMed!

Thanks,

Kate


EtreCheck version: 1.9.12 (48)

Report generated 11 July 2014 17:18:42 BST


Hardware Information:

iMac (21.5-inch, Mid 2011) (Verified)

iMac - model: iMac12,1

1 2.5 GHz Intel Core i5 CPU: 4 cores

4 GB RAM


Video Information:

AMD Radeon HD 6750M - VRAM: 512 MB

iMac 1920 x 1080


System Software:

OS X 10.9.2 (13C1021) - Uptime: 3 days 23:24:49


Disk Information:

WDC WD5000AAKS-402AA0 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (404 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


OPTIARC DVD RW AD-5690H


USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Internal Memory Card Reader

Apple Computer, Inc. IR Receiver


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Gatekeeper:

Mac App Store and identified developers


Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support

[loaded] com.oracle.java.JavaUpdateHelper.plist Support


Launch Agents:

[running] com.epson.ecrp.launcher.plist Support

[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist Support

[failed] com.epson.esua.launcher.plist Support

[running] com.epson.eventmanager.agent.plist Support

[loaded] com.epson.ews.launcher.plist Support

[loaded] com.oracle.java.Java-Updater.plist Support


User Launch Agents:

[loaded] com.adobe.ARM.[...].plist Support

[running] com.spotify.webhelper.plist Support


User Login Items:

iTunesHelper

Dropbox

Adobe Reader

Spotify

Audacity

AdobeResourceSynchronizer


Internet Plug-ins:

JavaAppletPlugin: Version: Java 7 Update 60 Check version

FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support

Default Browser: Version: 537 - SDK 10.9

AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support

AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support

Flash Player: Version: 14.0.0.145 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support

Silverlight: Version: 5.0.61118.0 - SDK 10.6 Support

iPhotoPhotocast: Version: 7.0 - SDK 10.8


Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9


iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9


3rd Party Preference Panes:

Flash Player Support

Java Support


Time Machine:

Time Machine not configured!


Top Processes by CPU:

1% WindowServer

1% Microsoft Word

0% fontd

0% loginwindow

0% Microsoft Database Daemon


Top Processes by Memory:

135 MB com.apple.WebKit.WebContent

119 MB Safari

82 MB Finder

78 MB AdobeReader

49 MB WindowServer


Virtual Memory Information:

520 MB Free RAM

1.05 GB Active RAM

613 MB Inactive RAM

878 MB Wired RAM

3.80 GB Page-ins

786 MB Page-outs

Posted on Jul 11, 2014 9:39 AM

Reply
3 replies

Jul 11, 2014 10:29 AM in response to katethkt

Go step by step and test.


1. Power cycle

Power off the router. Unplug it from the wall. Wait a while.

Plug it back to the wall. Power the router on. Wait until all the lights are lit properly.

It will take a while.

Restart the computer.


Start up in Safe Mode

http://support.apple.com/kb/PH11212



2 Empty Caches


Safari > Preference > Advanced

Checkmark the box for "Show Develop menu in menu bar".

Develop menu will appear in the Safari menu bar.

Click Develop and select "Empty Caches" from the dropdown.



3. Reset Safari.


Click Safari in the menu bar.

From the drop down select "Reset Safari".

Click "Reset".


4. Safari > Preferences > Privacy > Cookies and all other website data:

Press “Remove All Website Data” button

Please help: I am unable to access PubMed on Safari on iMac! EtreCheck done

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