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why am i asked for security questions when i never filled any out when registering my device

When i now try to purchase something from itunes store i am asked to answer security questions for which i never gave answers to when registering my device

Posted on Jul 11, 2014 10:16 AM

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1 reply

Jul 11, 2014 10:22 AM in response to Tlotty12

You should have been asked to set them when you created your iTunes account (unless the account was created prior to them being introduced), not when registering a device to your account.


Are you able to set them, or reset them via the Password & Security section on your account on http://appleid.apple.com ? You won't be able to reset them if you don't have a rescue email address (which is not the same thing as an alternate email address) on your account.


If you can't set/reset them then you will need to contact Support in your country to get the questions reset.

Contacting Apple about account security : http://support.apple.com/kb/HT5699

When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620

Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

why am i asked for security questions when i never filled any out when registering my device

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