"iTunes has stopped working" after 11.3 update

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"iTunes has stopped working" after 11.3 update

Hi all,

Haven't any trouble with iTunes until the recent update 11.3.0. Now almost immediately after I open it, I receive the error message (don't even have to click in the application or open the iTunes store). I run Windows 7.

I've run in safe mode and uninstalled Quicktime to no regard. Any other thoughts?

I haven't done a full uninstall/reinstall of iTunes, I'm not sure what's entailed in that... stupid question but would I lose apps and settings if I did that? Also was thinking I could do the built-in Windows system restore back to before I updated iTunes, but I've never done that either... would that work?

Thanks for any advice!

Posted on Jul 11, 2014 2:01 PM

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Answer 1

turingtest2

Level 10

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Jul 11, 2014 2:33 PM in response to tehmadhat

What is the exact text of the error message?

See TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues and Troubleshooting issues with iTunes for Windows updates for general advice. Your library should be safe during a tear down and rebuild of iTunes.

tt2

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Answer 2

tehmadhat Author

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Jul 11, 2014 2:57 PM in response to turingtest2

Hi turingtest2, thanks for the reply. Here's the full message: "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I'm running it on administrator which is why I didn't try the other user suggestion.

I've actually opened iTunes in safe mode again and no problems yet. How finicky. I'll see how long this lasts and then I'll try the uninstall/reinstall per your instructions. Thanks for the tip!

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Answer 3

Jul 11, 2014 7:33 PM in response to tehmadhat

I have exactly the same problem. I have Mac 10.9.4. Immediately after I open it, wheel just goes around and around. I re-started many times but doesn't go away. What to do??

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Answer 4

tehmadhat Author

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Jul 11, 2014 10:36 PM in response to incognito1227

Hi incognito1227, this part of the forum is actually for Windows/PC users that use iTunes. For your question, I'd go to iTunes for Mac forum and post there. I see several people with similar issues, like this one: Downgrade from iTunes 11.3 Mac

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Answer 5

tehmadhat Author

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Jul 11, 2014 10:43 PM in response to tehmadhat

Browsing again and found what worked for me in this thread: iTunes has stopped working - Windows 7

I went to Control Panel > Programs and right clicked Bonjour, then selected "Repair". No problems now! Huzzah!

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Answer 6

plochner

Level 1

79 points

Jul 19, 2014 1:57 PM in response to tehmadhat

I had this same problem, but I purposely disabled the Bonjour service using msconfig (I don't need or use Bonjour for anything). Sadly, with Bonjour disabled, I kept crashing. Re-enabling Bonjour in msconfig fixed my problem, and now iTunes isn't crashing anymore.

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Answer 7

Jul 22, 2014 7:20 PM in response to tehmadhat

Simply repairing Bonjour in the Control Panel worked for me too! Thank you so much!!

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Answer 8

Mortbrad

Level 1

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Jul 22, 2014 8:39 PM in response to tehmadhat

I have the same fault and I am trying without Bonjour installed now to see if I can get this recalcitrant software to actually do its job.

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