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I downloaded a program and it won't shut down, even when i try to force quit it doesn't quit. This has led my Mac Book to not shut down. Every time i try to shut down/restart my Mac Book if always says something like "close the program before shutting down". The program won't close so I can't shut down or restart my Mac Book. I was wondering how I could reset my Mac Book, and if this would resolve the problem.
You don't need to restore it to factory settings. If the app won't let you shut down the Mac automatically, then turn it off manually by holding down the power button until the screen dims.
-Rj
What program is this?
You should remove it from Startup/Login items under your account. After that, you can hold the power button for 5 seconds or more and power-up your Macbook.
Hopefully there's an easier fix than restoring to factory settings.
To force quit an app, press Command + Option + Esc
If that doesn't help, open Activity Monitor located in HD > Applications > Utilities
Select the CPU tab.
Select the name of the program under Process Name on the left then the click the Force Quit button top left in the Activity Monitor window.
when I hold the power button down it comes up with a box saying I have to close the app down first, which I can't do
elliestubbs wrote:
when I hold the power button down it comes up with a box saying I have to close the app down first, which I can't do
Keep holding the power button, the Mac will switch off after 5 to 10 seconds.
I just used 'Command + Option + Esc' and it closed down the app, i then went onto my launchpad to try and delete the app but it won't delete
The program has force quit but the it won't delete off my Mac Book
The app has now deleted, thank you for helping me
- ellie
How do I reset my Mac Book Pro to it's factory settings?
