Purchased app error occurs while trying to download
I just purchased iPhoto from the app store but an error occurs while trying to download. How do I fix this?
What is the complete text of the error message?
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10 replies
"An error has occurred" appears in red next to the install button under Purchases.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
7/11/14 10:44:05.376 PM Mail[184]: -[SOAPParser:0x608001257910 parser:didStartElement:namespaceURI:qualifiedName:attributes:] Type not found in SOAPDocument for html (html)
7/11/14 10:44:05.931 PM Mail[184]: -[SOAPParser:0x60800144c810 parser:didStartElement:namespaceURI:qualifiedName:attributes:] Type not found in SOAPDocument for html (html)
That's what you get when you try to update iPhoto?
It occurs when I try to download the app on my Macbook. I have been charged for it but the error occurs when I try to install it.
Please check the version number of the iPhoto that you have. If it's 9.5.1, you have the latest version.
I do not have iPhoto, my issue is that it won't install.
There are two ways to recover from this condition.
1. Select
Store ▹ View My Account
from the App Store menu bar, then select View hidden purchases. Stop or resume the download.
2. Open LaunchPad and find the icon of the app you're trying to install. There will be a small progress bar below it. Click the "X" to stop the download.
The second option worked! Thank you!
Purchased app error occurs while trying to download