Macbook pro keeps restarting (Mavericks)

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Level 1

0 points

Macbook pro keeps restarting (Mavericks)

Hi!

My Macbook Pro has recently begun restarting itself frequently (sometimes many times a day).

Sometimes when it crashes, it's while I have a lot of programs open/processes running at once. Other times, though, it seemingly crashes out of nowhere.

I downloaded Etresoft to scan my laptop and help identify what the problem(s) is. I've included the results from the scan below.

Could someone please help me:

1.) Make sense of the scan results

2.) Let me know how to proceed from here to fix the problem

Thanks sooo much in advance!

Info about my Macbook Pro:

15-inch, Mid 2010

Processor 2.53 GHz Intel Core i5

Memory 8 GB 1067 MHz DDR3

Graphics NVIDIA GeForce GT 330M 256 MB

Software OS X 10.9.4 (13E28)

Etrecheck scan results:

EtreCheck version: 1.9.12 (48)

Report generated July 11, 2014 at 9:51:19 PM EDT

Hardware Information:

MacBook Pro (15-inch, Mid 2010) (Verified)

MacBook Pro - model: MacBookPro6,2

1 2.53 GHz Intel Core i5 CPU: 2 cores

8 GB RAM

Video Information:

Intel HD Graphics - VRAM: 288 MB

NVIDIA GeForce GT 330M - VRAM: 256 MB

Color LCD 1440 x 900

System Software:

OS X 10.9.4 (13E28) - Uptime: 0 days 1:12:40

Disk Information:

APPLE HDD HTS545050A7E362 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (20.29 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-898

USB Information:

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Internal Memory Card Reader

Apple Inc. Built-in iSight

Apple Computer, Inc. IR Receiver

Gatekeeper:

Mac App Store and identified developers

Kernel Extensions:

[loaded] com.jft.driver.PdaNetDrv (1.0.64) Support

[loaded] com.taoeffect.ispy.kext (2.0.2 - SDK 10.6) Support

Startup Items:

FxLicenseManager: Path: /Library/StartupItems/FxLicenseManager

MySQLCOM: Path: /Library/StartupItems/MySQLCOM

RetroClient: Path: /Library/StartupItems/RetroClient

Problem System Launch Daemons:

[failed] com.apple.AOSNotificationOSX.plist

[failed] com.apple.softwareupdated.plist

[failed] com.apple.wdhelper.plist

Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.adobe.SwitchBoard.plist Support

[loaded] com.google.keystone.daemon.plist Support

[running] com.taoeffect.ispyd.plist Support

[running] com.trusteer.rooks.rooksd.plist Support

[failed] com.vmware.launchd.vmware.plist Support

[not loaded] org.eyebeam.SelfControl.plist Support

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[running] com.adobe.AdobeCreativeCloud.plist Support

[loaded] com.google.keystone.agent.plist Support

[loaded] org.gpgtools.macgpg2.fix.plist Support

[running] org.gpgtools.macgpg2.shutdown-gpg-agent.plist Support

[loaded] org.gpgtools.macgpg2.updater.plist Support

User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist Support

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.facebook.videochat.[redacted].plist Support

[failed] com.leadertech.PowerRegister.EPS2.bd12b4b391cc210175779d1d5724236d.plist Support

[running] com.spotify.webhelper.plist Support

[running] com.taoeffect.EspionageHelper.plist Support

User Login Items:

Flux

Caffeine

Wunderlist

XtraFinder

Internet Plug-ins:

DirectorShockwave: Version: 11.6.4r634 Support

o1dbrowserplugin: Version: 5.4.2.18903 Support

Unity Web Player: Version: UnityPlayer version 4.5.2f1 - SDK 10.6 Support

Default Browser: Version: 537 - SDK 10.9

Flip4Mac WMV Plugin: Version: 2.3.1.2 Support

OfficeLiveBrowserPlugin: Version: 12.3.6 Support

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support

FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support

DivXBrowserPlugin: Version: 2.0 Support

Silverlight: Version: 5.1.20125.0 - SDK 10.6 Support

Flash Player: Version: 14.0.0.145 - SDK 10.6 Support

iPhotoPhotocast: Version: 7.0

googletalkbrowserplugin: Version: 5.4.2.18903 Support

QuickTime Plugin: Version: 7.7.3

AdobePDFViewer: Version: 10.1.1 Support

CANONiMAGEGATEWAYDL: Version: 3.0.0.2 Support

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

User iTunes Plug-ins:

G-Force for iTunes: Version: 4.0.1 Support

TuneUp Visualizer: Version: 2.2.0 Support

User Internet Plug-ins:

BrowserPlus_2.9.8: Version: 2.9.8 Support

3rd Party Preference Panes:

BrowserPlus Support

DivX Support

Flash Player Support

Flip4Mac WMV Support

GPGPreferences Support

Rapport Support

Time Machine:

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 464.96 GB Disk used: 446.07 GB

Destinations:

Lizzie's Time Machine [Local] (Last used)

Total size: 931.16 GB

Total number of backups: 6

Oldest backup: 2014-07-01 21:39:46 +0000

Last backup: 2014-07-10 21:42:39 +0000

Size of backup disk: Too small

Backup size 931.16 GB < (Disk used 446.07 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

13% Wunderlist

7% mds

5% WindowServer

3% coreservicesd

0% Finder

Top Processes by Memory:

188 MB Google Chrome

139 MB com.apple.IconServicesAgent

90 MB Finder

90 MB Wunderlist

82 MB WindowServer

Virtual Memory Information:

4.71 GB Free RAM

1.58 GB Active RAM

398 MB Inactive RAM

1.23 GB Wired RAM

1.69 GB Page-ins

13 MB Page-outs

Posted on Jul 11, 2014 7:12 PM

Reply

Answer 1

lizarnold1 Author

Level 1

0 points

Jul 11, 2014 7:19 PM in response to lizarnold1

Maybe this would be helpful to add:

Here's just the stuff that Etresoft marked in red from the scan:

Problem System Launch Daemons:

[failed] com.apple.AOSNotificationOSX.plist

[failed] com.apple.softwareupdated.plist

[failed] com.apple.wdhelper.plist

Launch Daemons:

[failed] com.vmware.launchd.vmware.plist Support

User Launch Agents:

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[failed] com.leadertech.PowerRegister.EPS2.bd12b4b391cc210175779d1d5724236d.plist Support

Time Machine:

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 464.96 GB Disk used: 446.07 GB

Destinations:

Lizzie's Time Machine [Local] (Last used)

Total size: 931.16 GB

Total number of backups: 6

Oldest backup: 2014-07-01 21:39:46 +0000

Last backup: 2014-07-10 21:42:39 +0000

Size of backup disk: Too small

Backup size 931.16 GB < (Disk used 446.07 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

I really don't know what to do about the results denoted with "Failed."

I'm also not sure what to make of the Time Machine result. I use a 1 TB external hard drive to back up my 500 GB laptop, and time machine seems to have no trouble backing up each time I connect the external drive.

Any thoughts?

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Answer 2

Linc Davis

Level 10

209,547 points

Jul 11, 2014 8:35 PM in response to lizarnold1

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

Reply

Answer 3

John Galt

Level 10

141,162 points

Jul 11, 2014 9:35 PM in response to lizarnold1

Do you know what iSpy is and the reason you need it?

https://www.taoeffect.com/blog/category/ispy/

"iSpy is a low-level, generic system for detecting and moderating events on the filesystem. It is comprised of three main components: a kernel extension, a system-wide daemon, and an application framework."

I read only a little more than that before I got bored. Since you're using it perhaps you could explain why anyone would need it.

Uninstall Trusteer Rapport. Your Mac cannot operate properly with it installed.

Uninstalling Rapport on Mac OS X

Reply

Answer 4

lizarnold1 Author

Level 1

0 points

Jul 12, 2014 12:47 PM in response to Linc Davis

Thanks so much!

Here are the results from the system diagnostic report. Any thoughts?

Fri Jul 11 20:39:50 2014

panic(cpu 3 caller 0xffffff7f919c0f7c): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff812bd45000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.6.22/src/Apple MuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 3), Frame : Return Address

0xffffff801c612d90 : 0xffffff800f622f79

0xffffff801c612e10 : 0xffffff7f919c0f7c

0xffffff801c612ee0 : 0xffffff7f90062f1b

0xffffff801c612fa0 : 0xffffff7f9012c50a

0xffffff801c612fe0 : 0xffffff7f9012c57a

0xffffff801c613050 : 0xffffff7f903ab056

0xffffff801c613180 : 0xffffff7f9014fba9

0xffffff801c6131a0 : 0xffffff7f9006996d

0xffffff801c613250 : 0xffffff7f90067478

0xffffff801c613450 : 0xffffff7f90068dc7

0xffffff801c613520 : 0xffffff7f90fede1d

0xffffff801c6136a0 : 0xffffff7f90fed823

0xffffff801c6136b0 : 0xffffff7f90fe767b

0xffffff801c613730 : 0xffffff7f90fcfae0

0xffffff801c613790 : 0xffffff7f90fd03da

0xffffff801c6137e0 : 0xffffff7f90fd0807

0xffffff801c613850 : 0xffffff7f90fd0fc8

0xffffff801c613890 : 0xffffff7f90f9dfea

0xffffff801c613a10 : 0xffffff7f90fcd940

0xffffff801c613ad0 : 0xffffff7f90f9cad9

0xffffff801c613b20 : 0xffffff800facef16

0xffffff801c613b40 : 0xffffff800fad0511

0xffffff801c613ba0 : 0xffffff800facdf7f

0xffffff801c613cf0 : 0xffffff800f6b6998

0xffffff801c613e00 : 0xffffff800f626bc1

0xffffff801c613e30 : 0xffffff800f6139c5

0xffffff801c613ea0 : 0xffffff800f61e013

0xffffff801c613f20 : 0xffffff800f6c9a4d

0xffffff801c613fb0 : 0xffffff800f6f3d18

Kernel Extensions in backtrace:

com.apple.driver.AppleMuxControl(3.6.22)[32862231-50BC-3AF6-87A2-703321AE4F90]@ 0xffffff7f919b2000->0xffffff7f919c5fff

dependency: com.apple.driver.AppleGraphicsControl(3.6.22)[AA46D551-BE0F-33DA-93A3-8F46197BB 36F]@0xffffff7f919aa000

dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8ff2b000

dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f8fcbe000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f8ffc0000

dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f919ad000

com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f90013000->0xffffff7f9027bfff

dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f8fcbe000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7f90003000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f8ffc0000

com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f90286000->0xffffff7f9052ffff

dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f90013000

dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f8fcbe000

com.apple.GeForceTesla(8.2.4)[E0EBC5ED-DC61-3C57-BCCE-0478C0566F4F]@0xffffff7f9 0f8b000->0xffffff7f91055fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f8fcbe000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7f90003000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f8ffc0000

dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f90013000

BSD process name corresponding to current thread: Google Chrome He

Mac OS version:

13E28

Kernel version:

Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64

Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8

Kernel slide: 0x000000000f400000

Kernel text base: 0xffffff800f600000

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 5238958805372

last loaded kext at 2644452910316: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f91aca000, size 49152)

last unloaded kext at 2738084493821: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f91aca000, size 32768)

loaded kexts:

com.taoeffect.ispy.kext 2.0.2

com.jft.driver.PdaNetDrv 1.0.64

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 100.14.28

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.2.6f1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 2.6.3f4

com.apple.driver.AppleHDA 2.6.3f4

com.apple.GeForceTesla 8.2.4

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleMuxControl 3.6.22

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AppleMCCSControl 1.2.5

com.apple.driver.AppleIntelHDGraphics 8.2.4

com.apple.driver.AppleIntelHDGraphicsFB 8.2.4

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBCardReader 3.4.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleIRController 325.7

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.iokit.SCSITaskUserClient 3.6.6

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBl

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Answer 5

lizarnold1 Author

Level 1

0 points

Jul 12, 2014 12:53 PM in response to John Galt

Rapport doesn’t show up in my application files (or anywhere on my computer as a .dmg either), so I’m currently looking into how to uninstall it completely. So far I’m considering downloading the program again to use the “uninstall” function from the .dmg. Hopefully that’ll work (any further suggestions would be appreciated!). Apparently, Rapport tends to leave many files across people's laptops and can be tricky to get rid of all at once.

Also, it looks as though iSpy works with the application Espionage, which I’ve used to encrypt files. Do you think it’s a problem to keep on my laptop? I can’t tell if Espionage will still work without it.

Reply

Answer 6

Linc Davis

Level 10

209,547 points

Jul 12, 2014 12:54 PM in response to lizarnold1

You have the MacBookPro6,2, the Edsel of Macs. It may have the logic-board defect that was covered by this recall.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present. However, according to reports, some units may pass the test, and yet still be deemed eligible for repair under the program. Your experience may vary.

Print the first page of the panic report, if any, and the support page linked above, and bring them with you.

Note that the recall only applies within three years of purchase. After that, Apple may refuse the service. In that case, you may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.

The model was discontinued on February 24, 2011, so the recall has nominally ended. Some units may have been sold after that date by Apple as refurbished, or by resellers as new, and they might still be covered.

Some owners report that their unit was repaired under the program after the deadline had passed. Others report that the repair was covered by the extended warranty from a credit-card issuer. Again, your experience may vary.

Sometimes the replacement part is also defective, so be prepared for that possibility.

If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.

Often the problems start after a system upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version.

If you're dissatisfied with Apple's response, please keep in mind that no one here represents the company or can help with customer-service issues.

Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

*An SSD doesn't need to be zeroed.

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Answer 7

lizarnold1 Author

Level 1

0 points

Jul 19, 2014 4:27 PM in response to Linc Davis

Thanks so much!!

I had to replace my hard drive a few months ago because of problems with my laptop. Does a hard drive replacement include a new logic board? If so, it's possible they gave me a faulty logic board with my replacement. (Do you know if they would still charge me to replace the logic board if that's the case? My service warranty has run out.)

I'm also still a bit confused about what automatic graphics switching is, and what will be impacted if I turn it off.

If I turn automatic graphics switching off, will I run into problems if I don't download and use a third party utility to switch between graphics processors manually? What kind of programs require a discrete graphics processor?

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Answer 8

Linc Davis

Level 10

209,547 points

Jul 19, 2014 4:48 PM in response to lizarnold1

Does a hard drive replacement include a new logic board?

No.

will I run into problems if I don't download and use a third party utility to switch between graphics processors manually?

That depends on what you do. Graphics performance will be reduced. Some games and high-end graphics applications may not work.

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