Issues with Apple login causing problems with Apple sites

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Level 4

1,252 points

Issues with Apple login causing problems with Apple sites

Have Snow Leopard.

There is an issue with this site losing the login status if you go to an apple support article from this site - when you come back this area says you are logged in but you can't post because you are logged out - and you can't get back to the log in screen.

Same problem if you open itunes while on this site, close it & you can't post because once again logged out vs logged in.

Only way I found around it is to quit safari, shut down, come back later after apple site as calmed down.

Posted on Jul 11, 2014 7:44 PM

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Answer 1

Best reply

Carolyn Samit

Level 10

165,615 points

Jul 11, 2014 10:57 PM in response to notcloudy

Delete cookies and empty the Safari cache then see if that makes a difference.

From your Safari menu bar click Safari > Preferences then select the Privacy tab.

Click: Remove All Website data

Now back to your Safari menu bar click Safari > Preferences then select the Advanced tab.

Select: Show Develop menu in menu bar

Now click Develop from the menu bar. From the drop down menu click Empty Caches.

Quit and relaunch Safari.

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Answer 2

notcloudy Author

Level 4

1,252 points

Jul 12, 2014 5:37 PM in response to Carolyn Samit

Drop down menu of Development menu in snow leopard does not have an Empty Caches option - but I did change the cache size from 5mb to none.

Also, I regularly purge caches and cookies sometimes every day - but did have a 3 day build up.

Tested today and it seemed to keep me signed on when I went from the support community to apple support and back.

At the same time - which muddies the water - I changed the email to not leave mac mail on the server once it is download.

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Answer 3

Jul 12, 2014 6:15 PM in response to notcloudy

I changed the email to not leave mac mail on the server once it is download.

Can you still receive email notifications when someone replies to your topic?

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Answer 4

notcloudy Author

Level 4

1,252 points

Jul 13, 2014 10:28 AM in response to Carolyn Samit

Yes I can - I am just not longer leaving them on the mac server - the synchronization is the cause of mail you delete popping up again .

It was set up for so long and I only use it for email from mac - never looked at the setup again.

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Answer 5

notcloudy Author

Level 4

1,252 points

Jul 13, 2014 10:30 AM in response to notcloudy

Yes still can get the replies - just not leaving anything on mac server to keep resyncing

Hope this posts because I just had a red message that there was an error first time I tried this.

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