6 Replies Latest reply: Jul 12, 2014 6:19 PM by LarryHN
electprogeny Level 1 Level 1 (0 points)

Macbook Air got a Mavericks update 2 days ago.  Today I tried to import photos from my iPhone and couldn't - iPhoto keeps crashing on open.  Image Capture won't detect my iPhone (nor will iTunes) - but the phone charges just fine when connected to the laptop.  I've tried every solution for getting the iPhone detected, other than use an Apple-specific USB cord, to no avail. I'll be getting an Apple cord tomorrow (which I think is pretty much extortion), but even so iPhoto is just endlessly crashing.

 

Restarting my laptop/iphone hasn't helped.  Verifying/Repairing permissions/disk hasn't helped.  Per Apple's own support suggestions, I've tried to uninstall/reinstall iTunes - but Mavericks won't let me do that since iTunes is required for it to run.

 

Anyone have any insight?

  • LarryHN Level 9 Level 9 (60,320 points)

    Back up your iPhoto library, Depress and hold the option (alt) and command keys and launch iPhoto - from the resulting first aid window repair permissions and if necessary rebuild your database

     

    LN

  • Linc Davis Level 10 Level 10 (143,230 points)

    I gather you're using a third-party cable to connect the phone. Try Wi-Fi.

  • electprogeny Level 1 Level 1 (0 points)

    "Back up your iPhoto library, Depress and hold the option (alt) and command keys and launch iPhoto - from the resulting first aid window repair permissions and if necessary rebuild your database"

     

    Pressing and holding Option + Command and clicking iPhoto to start it did not result in a first aid window for me to make repairs.  It just attempted to start iPhoto and immediately crashed - the same way it does whether I'm holding those 2 keys down or not. 

     

    Here's the massive error it throws:

     

    Process:         iPhoto [6282]

    Path:            /Applications/iPhoto.app/Contents/MacOS/iPhoto

    Identifier:      com.apple.iPhoto

    Version:         ???

    Build Info:      iPhotoProject-902017000000000~3

    App Item ID:     408981381

    App External ID: 233642646

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [270]

    Responsible:     iPhoto [6282]

    User ID:         501

     

     

    Date/Time:       2014-07-12 19:51:35.111 -0500

    OS Version:      Mac OS X 10.9.4 (13E28)

    Report Version:  11

    Anonymous UUID:  90789B20-B2DF-DFB5-5A75-28029DF08D46

     

     

    Sleep/Wake UUID: 791FDFE0-E0E4-4B9D-A90A-4A0B3FCF6257

     

     

    Crashed Thread:  0

     

     

    Exception Type:  EXC_BREAKPOINT (SIGTRAP)

    Exception Codes: 0x0000000000000002, 0x0000000000000000

     

     

    Application Specific Information:

    dyld: launch, loading dependent libraries

     

     

    Dyld Error Message:

      Library not loaded: /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/A/MobileDevic e

      Referenced from: /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/PhotoFoundation

      Reason: image not found

     

     

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    Model: MacBookAir4,1, BootROM MBA41.0077.B0F, 2 processors, Intel Core i5, 1.6 GHz, 4 GB, SMC 1.74f4

    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.22)

    Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en0

    Serial ATA Device: APPLE SSD SM128C, 121.33 GB

    USB Device: FaceTime Camera (Built-in)

    USB Device: Hub

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: Hub

    Thunderbolt Bus: MacBook Air, Apple Inc., 8.1

  • electprogeny Level 1 Level 1 (0 points)

    "I gather you're using a third-party cable to connect the phone. Try Wi-Fi."

     

    I had stated such in my original post, so yes I'm using a 3rd party cable - just as I have always done.  I'll be forced to buy an Apple cable to get my phone recognized by image capture - but it has zero to do with iPhoto crashing as that should open even when I do not have a phone connected.  There is zero way to connect my iPhone to iPhoto via WiFi that I am aware of - could you explain that for me?

     

    I've been able to find an app that let me see my cameral roll via WiFi - and then save them to my laptop.  I did that and then manually deleted all my photos from my phone to make room for the iOS update I needed to make room for but the whole process took FORever - so if there's some way to make my iPhone and iPhoto connect wirelessly that would be MUCH appreciated.

  • Linc Davis Level 10 Level 10 (143,230 points)

    You wrote that iTunes would not detect the phone. That was with the cable, I assume. Will it detect the phone over Wi-Fi?

  • LarryHN Level 9 Level 9 (60,320 points)

    what version of photo do you have?

     

    LN