Gmail problems after iOS 7.1.2 update (blank mails)

Question

Level 1

4 points

Gmail problems after iOS 7.1.2 update (blank mails)

Since updating my iPad Air to iOS 7.1.2 this week, I notice that my emails are retrieved as blank light gray mails. No subject, no contents, date always 01-01-01, etc...

I already removed my gmail account from the iPad and installed it again, but without any effect. The first time I retrieve my email after reinstalling works fine, but the second time, etc.. It's the same story...empty mails. The same thing happens when I re enter my password for the gmail account in the settings menu from the IPad. The first time it works ok, but then the story repeats...

When using the Gmail app everything's seems to work fine!

I suppose its a firmware bug?

regards,

René

Posted on Jul 12, 2014 2:28 AM

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Answer 1

Diavonex

Level 9

67,217 points

Jul 12, 2014 2:30 AM in response to Canyonred

Try reset iPad

Hold the Sleep/Wake and Home button down together until you see the Apple Logo.

Note: Data will not be affected.

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Answer 2

Diavonex

Level 9

67,217 points

Jul 12, 2014 2:31 AM in response to Canyonred

Close Mail apps in the multi-task window

1.Double-click the Home button.

2. Swipe the Mail app's preview up to close it.

3. Preview will fly off the screen.

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Answer 3

Canyonred Author

Level 1

4 points

Jul 12, 2014 7:11 AM in response to Diavonex

SOrry, but it doesn't work, still same issue ....

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Answer 4

Canyonred Author

Level 1

4 points

Jul 12, 2014 8:09 AM in response to Canyonred

I checked the same gmail account on my 5s iPhone from work, nearly the same problem. In the mail,the gmail account is light gray and unusable.

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Answer 5

Jul 21, 2014 2:01 PM in response to Canyonred

I'm having a related problem. Since shortly after updating my phone to ios 7.1.2, gmail is not working properly. Seems emails are bypassing the actual inbox(es) and going straight to the All Mail folder (which is for archives). I do not have any filters set up in gmail or any forwarding and had not changed any of my settings in gmail. This is happening on phone, laptop and ipad.

I read a forum where someone was having this issue and changed their archive mail settings on the phone to archive only on the phone, not the server. That apparently worked for them, but I tried this and it hasn't seemed to make a difference.

I have about 6 emails feeding into gmail so I NEED them separated. Fishing through All Mail trying to find things I need or am expecting is not ideal. If anyone has suggestions, please feel free to pass along.

Thanks!

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Answer 6

Canyonred Author

Level 1

4 points

Jul 22, 2014 10:49 AM in response to Soletterra

The only thing that worked for me, was manually organizing my mails, by logging into gmail, using a browser. I only have one gmail account, but use several folders. I Had to manually move my mail into the desired maps.

Now iOS seems to behave correctly with new mail!

no blank mails anymore!

Good luck!

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