turned off iphone 5 to preserve its battery and now it won't turn back on

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turned off iphone 5 to preserve its battery and now it won't turn back on

Hello!

I've got my iPhone 5 16gb around 1 year now and today, i needed to preserve its battery life (97% remaining )so i turned it off. A few minutes in i needed to make a phone call but it won't turn back on. I've tried the recommended tips such as:

holding both home and lock screen button
DFU mode
Charging it

Nothing seems to work, i do not know whether the lock screen is broken or not or just whether its a battery or ios problem. Funny thing is that a few days before this incident, there was an 7.1.2 update so yeah idk. Please help. It will be a pain to buy another iPhone

Posted on Jul 12, 2014 4:10 AM

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Answer 1

sterling r

Community Specialist

Jul 14, 2014 2:03 PM in response to iDopey

Hey there iDopey,

It sounds like you are currently unable to turn on your iPhone on or it is on, but the screen is black. First determine if the unit is on but has a black screen with this:

Display has no backlight or dark screen

Toggle the ringer switch to see if the unit vibrates. If it does, it could be that iPhone is getting power, but is not displaying any image.

Try turning iPhone off and then on again.

While connected to the iPhone charger, try to reset the iPhone.

If the low-battery screen appears, charge the iPhone.

If this is the case follow the last step in this post. If not, then move on to this section:

Will not turn on, will not turn on unless connected to power, or unexpected power off

Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.

Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.

Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.

After at least 30 minutes, if:

The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.

The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.

Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.

If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.

If the display turns on, go to step 4.

If the display remains black, go to next step.

Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.

If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

If that still does not resolve the issue:

Issue not resolved

My issue is still not resolved. What do I do next?

Contact Apple Support.

iPhone: Hardware troubleshooting

http://support.apple.com/kb/ts2802

Thank you for using Apple Support Communities.

All the best,

Sterling

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