Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

What should I do if my itouch 5 doesn't turn on even when it's charging? I charge it for hours but it still has a logo of battery

What should I do if my itouch 5 doesn't turn on even when it's charging? I charge it for hours but it still has a logo of battery

Posted on Jul 12, 2014 7:56 AM

Reply
2 replies

Jul 14, 2014 1:16 PM in response to Maedlyza

Hey there Maedlyza,


It sound like you are unable to turn on your iPod Touch despite charging it for hours. I would use the following article to help resolve that named:


iOS: Not responding or does not turn on

http://support.apple.com/kb/ts3281


These steps in particular:


    If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.

  1. If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
    1. Connect the device to your computer and open iTunes.
    2. If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
    3. If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
  2. If the above steps do not resolve the issue, contact Apple.


Thank you for using Apple Support Communities.

All the best,

Sterling

What should I do if my itouch 5 doesn't turn on even when it's charging? I charge it for hours but it still has a logo of battery

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.