Safari 7.0.5 constantly crashing

Question

Level 1

29 points

Safari 7.0.5 constantly crashing

Hi, any help appreciated. I have a MacBook Pro 13-inch mid-2012 model, with 2.9 GHz Intel Core i7, and 8 GB 1600 MHz DDR 3 memory. Memory storage capacity is 749.3 GB, of which 558.56 GB is available. I have OS X 10.9.4 and Safari 7.0.5, and all of my software is updated. Not sure if it's relevant but also have iPhone 5S with iOS 7.1. (Every time I tried installing 7.1.1, and every time I now try installing 7.1.2, it has failed to do so, telling me --incorrectly -- that I am "no longer connected to the Internet.")

For about the last three weeks, every time I have been on Safari, most of the time virtually every page I visit crashes or disconnects, prompting me to send a report to Apple. I must have now sent more than 50 such reports. I installed Google Chrome and used that, but it soon started doing the same thing. I have repaired my disk permissions but with no effect. Any ideas? Any other information I can provide, such as the content of the reports to Apple, that would help figure out what is wrong? Thanks!

Posted on Jul 12, 2014 9:44 AM

Reply

Answer 1

duneclimb Author

Level 1

29 points

Jul 12, 2014 10:07 AM in response to duneclimb

For what it may be worth, when the last Safari page "quit unexpectedly," here is the content of what was sent to Apple:

Process: com.apple.WebKit.WebContent [3001]

Path: /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com. apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

Identifier: com.apple.WebKit.WebContent

Version: 9537 (9537.77.4)

Build Info: WebKit2-7537077004000000~4

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Safari [2740]

User ID: 501

Date/Time: 2014-07-12 12:04:03.536 -0500

OS Version: Mac OS X 10.9.4 (13E28)

Report Version: 11

Anonymous UUID: A7FE858B-B145-8EDD-2227-9868266AAB91

Sleep/Wake UUID: 7910EEA2-850E-4D8E-ADA0-9AB92B39BECB

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: EXC_I386_GPFLT

Application Specific Information:

Bundle controller class:

BrowserBundleController

Process Model:

Multiple Web Processes

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 com.apple.WebKit2 0x000000010b688caf WKRetain + 4

1 com.apple.Safari.framework 0x0000000113cb17eb Safari::WK::Array::itemAtIndex(unsigned long) const + 41

2 com.apple.Safari.framework 0x0000000113cb186b Safari::WK::Array::nsArray() const + 87

3 com.apple.Safari.framework 0x0000000113f94e7a Safari::nsTypeFromWKType(Safari::WK::Type const&) + 346

4 com.apple.Safari.framework 0x0000000113dc6aab Safari::WK::Dictionary::nsDictionary() const + 191

5 com.apple.Safari.framework 0x0000000113ef2c05 Safari::SearchProvider::createWithDictionaryRepresentation(Safari::WK::Dictiona ry const&) + 17

6 com.apple.Safari.framework 0x0000000113cf7038 Safari::BrowserBundleController::updateSearchProviderList(Safari::WK::Array const&) + 114

7 com.apple.Safari.framework 0x0000000113cf6a19 Safari::BrowserBundleController::initialize(Safari::WK::Bundle const&, Safari::WK::Type const&) + 747

8 com.apple.Safari.framework 0x0000000113e5fef8 WKBundleInitialize + 209

9 com.apple.WebKit2 0x000000010b6b4aa0 WebKit::InjectedBundle::load(WebKit::APIObject*) + 286

10 com.apple.WebKit2 0x000000010b6b0c27 WebKit::WebProcess::initializeWebProcess(WebKit::WebProcessCreationParameters const&, CoreIPC::MessageDecoder&) + 257

11 com.apple.WebKit2 0x000000010b6affc3 void CoreIPC::handleMessageVariadic<Messages::WebProcess::InitializeWebProcess, WebKit::WebProcess, void (WebKit::WebProcess::*)(WebKit::WebProcessCreationParameters const&, CoreIPC::MessageDecoder&)>(CoreIPC::MessageDecoder&, WebKit::WebProcess*, void (WebKit::WebProcess::*)(WebKit::WebProcessCreationParameters const&, CoreIPC::MessageDecoder&)) + 95

12 com.apple.WebKit2 0x000000010b6af60c WebKit::WebProcess::didReceiveWebProcessMessage(CoreIPC::Connection*, CoreIPC::MessageDecoder&) + 84

13 com.apple.WebKit2 0x000000010b6af523 WebKit::WebProcess::didReceiveMessage(CoreIPC::Connection*, CoreIPC::MessageDecoder&) + 175

14 com.apple.WebKit2 0x000000010b6af3f9 CoreIPC::Connection::dispatchMessage(***::PassOwnPtr<CoreIPC::MessageDecoder>) + 101

15 com.apple.WebKit2 0x000000010b6af322 CoreIPC::Connection::dispatchOneMessage() + 106

16 com.apple.WebCore 0x000000010cadfc9e WebCore::RunLoop::performWork() + 270

17 com.apple.WebCore 0x000000010cadfb72 WebCore::RunLoop::performWork(void*) + 34

18 com.apple.CoreFoundation 0x000000010bad95b1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

19 com.apple.CoreFoundation 0x000000010bacac62 __CFRunLoopDoSources0 + 242

20 com.apple.CoreFoundation 0x000000010baca3ef __CFRunLoopRun + 831

21 com.apple.CoreFoundation 0x000000010bac9e75 CFRunLoopRunSpecific + 309

22 com.apple.HIToolbox 0x00007fff972d4a0d RunCurrentEventLoopInMode + 226

23 com.apple.HIToolbox 0x00007fff972d47b7 ReceiveNextEventCommon + 479

24 com.apple.HIToolbox 0x00007fff972d45bc _BlockUntilNextEventMatchingListInModeWithFilter + 65

25 com.apple.AppKit 0x000000010ed6924e _DPSNextEvent + 1434

26 com.apple.AppKit 0x000000010ed6889b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122

27 com.apple.AppKit 0x000000010ed5c99c -[NSApplication run] + 553

28 com.apple.AppKit 0x000000010ed47783 NSApplicationMain + 940

29 com.apple.XPCService 0x00007fff90f72c0f _xpc_main + 385

30 libxpc.dylib 0x00007fff8e1dcbde xpc_main + 399

31 com.apple.WebKit.WebContent 0x000000010b672ba0 0x10b672000 + 2976

32 libdyld.dylib 0x00007fff9a3935fd start + 1

Thread 1:

0 libsystem_kernel.dylib 0x000000010c40ee6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff9581bf08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x00007fff9581efb9 start_wqthread + 13

Thread 2:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x000000010c40f662 kevent64 + 10

1 libdispatch.dylib 0x00007fff94c7b421 _dispatch_mgr_invoke + 239

2 libdispatch.dylib 0x00007fff94c7b136 _dispatch_mgr_thread + 52

Thread 3:

0 libsystem_kernel.dylib 0x000000010c40ee6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff9581bf08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x00007fff9581efb9 start_wqthread + 13

Thread 4:

0 libsystem_kernel.dylib 0x000000010c40ee6a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff9581bf08 _pthread_wqthread + 330

2 libsystem_pthread.dylib 0x00007fff9581efb9 start_wqthread + 13

Thread 5:

0 libsystem_kernel.dylib 0x000000010c40aa1a mach_msg_trap + 10

1 libsystem_kernel.dylib 0x000000010c409d18 mach_msg + 64

2 com.apple.CoreFoundation 0x000000010bacaf15 __CFRunLoopServiceMachPort + 181

3 com.apple.CoreFoundation 0x000000010baca539 __CFRunLoopRun + 1161

4 com.apple.CoreFoundation 0x000000010bac9e75 CFRunLoopRunSpecific + 309

5 com.apple.AppKit 0x000000010ef0905e _NSEventThread + 144

6 libsystem_pthread.dylib 0x00007fff9581a899 _pthread_body + 138

7 libsystem_pthread.dylib 0x00007fff9581a72a _pthread_start + 137

8 libsystem_pthread.dylib 0x00007fff9581efc9 thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0054000113b985b8 rbx: 0x00007fff5458bc40 rcx: 0x000000000000078c rdx: 0x0000000000000006

rdi: 0x0054000113b985b8 rsi: 0x0000000000000006 rbp: 0x00007fff5458bc10 rsp: 0x00007fff5458bc10

r8: 0x000000000000000a r9: 0x0000000000000005 r10: 0x00007fe1838013d0 r11: 0x000000010bc57778

r12: 0x00007fe182c3b530 r13: 0x00007fff5458bc40 r14: 0x00007fff5458bc88 r15: 0x0000000000000093

rip: 0x000000010b688caf rfl: 0x0000000000010206 cr2: 0x00007fe182c48028

Logical CPU: 0

Error Code: 0x00000000

Trap Number: 13

Binary Images:

0x10b672000 - 0x10b672ff4 com.apple.WebKit.WebContent (9537 - 9537.77.4) <B93A6BB6-F13F-3DF9-A728-6384CEC6B516> /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com. apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

0x10b677000 - 0x10b677fff WebProcessShim.dylib (7537.77.4) <5033C8DE-6FDC-3885-A4B6-357095992A43> /System/Library/PrivateFrameworks/WebKit2.framework/WebProcess.app/Contents/Mac OS/WebProcessShim.dylib

0x10b683000 - 0x10b874ff3 com.apple.WebKit2 (9537 - 9537.77.4) <5090816E-BD02-350C-B4CE-613A246532F5> /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/WebKit2

0x10ba5a000 - 0x10bc3ffff com.apple.CoreFoundation (6.9 - 855.17) <729BD6DA-1F63-3E72-A148-26F21EBF52BB> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x10bdb5000 - 0x10bf6dffb libicucore.A.dylib (511.34) <616A65D6-3F20-3EAB-8CA8-273AD890261C> /usr/lib/libicucore.A.dylib

0x10c017000 - 0x10c271ff9 com.apple.security (7.0 - 55471.14.8) <EA03E140-2509-3A07-8440-2DC97C0D478B> /System/Library/Frameworks/Security.framework/Versions/A/Security

0x10c3c1000 - 0x10c3c8ffb libcopyfile.dylib (103.92.1) <CF29DFF6-0589-3590-834C-82E2316612E8> /usr/lib/system/libcopyfile.dylib

0x10c3d0000 - 0x10c3d7ff8 liblaunch.dylib (842.92.1) <A40A0C7B-3216-39B4-8AE0-B5D3BAF1DA8A> /usr/lib/system/liblaunch.dylib

0x10c3e3000 - 0x10c3ebfff libsystem_dnssd.dylib (522.92.1) <17B03FFD-92C5-3282-9981-EBB28B456207> /usr/lib/system/libsystem_dnssd.dylib

0x10c3f9000 - 0x10c415ff7 libsystem_kernel.dylib (2422.110.17) <873931CE-D1AF-3596-AADB-D2E63C9AB29F> /usr/lib/system/libsystem_kernel.dylib

0x10c43c000 - 0x10c43dfff libsystem_sandbox.dylib (278.11.1) <0D0B13EA-6B7A-3AC8-BE60-B548543BEB77> /usr/lib/system/libsystem_sandbox.dylib

0x10c446000 - 0x10c510fff com.apple.LaunchServices (572.28 - 572.28) <FDED4724-4CB6-3DE5-B785-AE6D4C261CF6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices

0x10c586000 - 0x10c591fff libkxld.dylib (2422.110.17) <B6140BAB-0EAF-3E4F-B055-314068056BB4> /usr/lib/system/libkxld.dylib

0x10c59a000 - 0x10c5fefff com.apple.datadetectorscore (5.0 - 354.5) <0AE9749A-6BFC-3032-B802-210DF59AEDB0> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore

0x10c644000 - 0x10c9bbff6 com.apple.JavaScriptCore (9537 - 9537.77.1) <F588191A-25E6-31AC-A325-B7779DC6D1EC> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

0x10cab5000 - 0x10d908ffb com.apple.WebCore (9537 - 9537.77.4) <9C4E816A-0DAC-31B2-85C3-910164F3E741> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore

0x10e276000 - 0x10e2c7ff7 com.apple.audio.CoreAudio (4.2.1 - 4.2.1) <BE13E840-FB45-3BC2-BCF5-031629754FD5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

0x10e2f2000 - 0x10ec1232b com.apple.CoreGraphics (1.600.0 - 599.25.10.1) <EC14B831-96BB-3A50-A451-E36BDC8F59FB> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

0x10ed45000 - 0x10f8bbff7 com.apple.AppKit (6.9 - 1265.21) <9DC13B27-841D-3839-93B2-3EDE66157BDE> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x110049000 - 0x1100bcfff com.apple.securityfoundation (6.0 - 55122.3) <8575DF7A-EC79-3FCE-A737-7512363A5B12> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation

0x110102000 - 0x1103d3ff4 com.apple.CoreImage (9.4.0) <2C636ECD-0F1A-357C-9EFF-0452476FDDF5> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage

0x1104c8000 - 0x1104d4ffb com.apple.AppleFSCompression (56.92.1 - 1.0) <066255FD-DBD1-3041-8DDA-7AFC41C9096D> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression

0x1104dc000 - 0x1105a0ff7 com.apple.backup.framework (1.5.4 - 1.5.4) <195DA868-47A5-37E6-8CF0-9BCF11846899> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup

0x110684000 - 0x1106aeff7 libsandbox.1.dylib (278.11.1) <D98EE9E5-BEB9-3396-924B-9CD100E81C41> /usr/lib/libsandbox.1.dylib

0x113c99000 - 0x11419fffb com.apple.Safari.framework (9537 - 9537.77.4) <4DA7F240-5451-3C23-9ADA-CFE34FB51FDB> /System/Library/PrivateFrameworks/Safari.framework/Safari

0x114589000 - 0x1145a6ff7 com.apple.framework.Apple80211 (9.4 - 940.60) <043C7CFD-B57B-3F9D-B0FE-CA4B97C43968> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211

0x1145b2000 - 0x1146e8ffd com.apple.WebKit (9537 - 9537.77.4) <A0291E16-4ED9-30E8-B9A2-DB836778EE9E> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit

0x1147dd000 - 0x11483cfff com.apple.framework.CoreWLAN (4.3.3 - 433.48) <1F17FA12-6E84-309D-9808-C536D445FA6E> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN

0x7fff61cc9000 - 0x7fff61cfc817 dyld (239.4) <042C4CED-6FB2-3B1C-948B-CAF2EE3B9F7A> /usr/lib/dyld

0x7fff8cfb4000 - 0x7fff8d035fff com.apple.CoreSymbolication (3.0.1 - 141.0.5) <20E484C4-9F0E-3DF6-BB27-D509859FF57A> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication

0x7fff8d036000 - 0x7fff8d038ff7 libquarantine.dylib (71) <7A1A2BCB-C03D-3A25-BFA4-3E569B2D2C38> /usr/lib/system/libquarantine.dylib

0x7fff8d039000 - 0x7fff8d0a8ff1 com.apple.ApplicationServices.ATS (360 - 363.3) <546E89D9-2AE7-3111-B2B8-2366650D22F0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS

0x7fff8d0a9000 - 0x7fff8d0e2ff7 com.apple.QD (3.50 - 298) <C1F20764-DEF0-34CF-B3AB-AB5480D64E66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD

0x7fff8d0f4000 - 0x7fff8d0f6fff com.apple.OAuth (25 - 25) <22D42C60-CA67-31D7-A4A4-AFD8F35408D7> /System/Library/PrivateFrameworks/OAuth.framework/Versions/A/OAuth

0x7fff8d399000 - 0x7fff8d3a8ff8 com.apple.LangAnalysis (1.7.0 - 1.7.0) <8FE131B6-1180-3892-98F5-C9C9B79072D4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis

0x7fff8d4d1000 - 0x7fff8d4eaff7 com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

0x7fff8d61b000 - 0x7fff8d61bfff com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

0x7fff8d7be000 - 0x7fff8d82bfff com.apple.SearchKit (1.4.0 - 1.4.0) <B9B8D510-A27E-36B0-93E9-17146D9E9045> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit

0x7fff8d85b000 - 0x7fff8d868ff0 libbz2.1.0.dylib (29) <0B98AC35-B138-349C-8063-2B987A75D24C> /usr/lib/libbz2.1.0.dylib

0x7fff8d86c000 - 0x7fff8d894ffb libxslt.1.dylib (13) <C9794936-633C-3F0C-9E71-30190B9B41C1> /usr/lib/libxslt.1.dylib

0x7fff8db29000 - 0x7fff8db2afff libquit.dylib (161.2) <7B9C07B6-8993-32C8-89C2-23D2E7FA85BA> /usr/lib/libquit.dylib

0x7fff8dbfd000 - 0x7fff8dd03ff7 com.apple.ImageIO.framework (3.3.0 - 1043) <C4ADE5B1-A540-34E1-A043-118185489C9D> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO

0x7fff8dd8c000 - 0x7fff8dd8cffd libOpenScriptingUtil.dylib (157) <19F0E769-0989-3062-9AFB-8976E90E9759> /usr/lib/libOpenScriptingUtil.dylib

0x7fff8de2d000 - 0x7fff8de48ff7 libPng.dylib (1043) <23D2DAB7-C9A9-392F-989A-871E89E7751D> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

0x7fff8e0e2000 - 0x7fff8e0fdff7 libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib

0x7fff8e1c2000 - 0x7fff8e1c8ff7 libsystem_platform.dylib (24.90.1) <3C3D3DA8-32B9-3243-98EC-D89B9A1670B3> /usr/lib/system/libsystem_platform.dylib

0x7fff8e1c9000 - 0x7fff8e1edfff libxpc.dylib (300.90.2) <AB40CD57-F454-3FD4-B415-63B3C0D5C624> /usr/lib/system/libxpc.dylib

0x7fff8e31d000 - 0x7fff8e358fff com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom

0x7fff8e359000 - 0x7fff8e38aff7 libtidy.A.dylib (15.12) <BF757E3C-733A-3B6B-809A-A3949D46466E> /usr/lib/libtidy.A.dylib

0x7fff8e38b000 - 0x7fff8e38bfff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib

0x7fff8e45e000 - 0x7fff8e4a5ff7 libcups.2.dylib (372.4) <36EA4350-43B4-3A5C-9904-10685BFDA7D4> /usr/lib/libcups.2.dylib

0x7fff8e4a6000 - 0x7fff8e52fff7 libsystem_c.dylib (997.90.3) <6FD3A400-4BB2-3B95-B90C-BE6E9D0D78FA> /usr/lib/system/libsystem_c.dylib

0x7fff8ebab000 - 0x7fff8ebbeff7 com.apple.AppContainer (3.0 - 1) <BD342039-430E-39FE-BC2D-8F97B557548E> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContaine r

0x7fff8ebbf000 - 0x7fff8ebc0fff liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib

0x7fff8eeed000 - 0x7fff8eeeeff7 libsystem_blocks.dylib (63) <FB856CD1-2AEA-3907-8E9B-1E54B6827F82> /usr/lib/system/libsystem_blocks.dylib

0x7fff8ef1d000 - 0x7fff8ef35ff7 com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting

0x7fff8ef77000 - 0x7fff8efa6fd2 libsystem_m.dylib (3047.16) <B7F0E2E4-2777-33FC-A787-D6430B630D54> /usr/lib/system/libsystem_m.dylib

0x7fff8f21a000 - 0x7fff8f309fff libFontParser.dylib (111.1) <835A8253-6AB9-3AAB-9CBF-171440DEC486> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib

0x7fff8f30a000 - 0x7fff8f336fff com.apple.CoreServicesInternal (184.9 - 184.9) <4DEA54F9-81D6-3EDB-AA3C-1F9C497B3379> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal

0x7fff8f36d000 - 0x7fff8f37fff7 com.apple.MultitouchSupport.framework (245.13 - 245.13) <E51DE5CA-9859-3C13-A24F-37EF4385C1D6> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport

0x7fff8f380000 - 0x7fff8f389ffd com.apple.CommonAuth (4.0 - 2.0) <32BA436F-6319-3A0B-B5D2-2EB75FF36B5B> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth

0x7fff8f394000 - 0x7fff8f39efff libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib

0x7fff8f39f000 - 0x7fff8f3e1ff7 libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib

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0x7fff982bb000 - 0x7fff98314fff libTIFF.dylib (1043) <D7CAE68F-6087-3B40-9CB8-EC6DB47BF877> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

0x7fff98315000 - 0x7fff9833fff7 libpcap.A.dylib (42) <91D3FF51-D6FE-3C05-98C9-1182E0EC3D58> /usr/lib/libpcap.A.dylib

0x7fff985d3000 - 0x7fff985d5fff com.apple.SecCodeWrapper (3.0 - 1) <DE7CA981-2B8B-34AC-845D-06D5C8F10441> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper

0x7fff985d6000 - 0x7fff985f4ff7 com.apple.Accounts (113 - 113) <FEB37642-C973-3CD2-B279-142492266A16> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts

0x7fff9860f000 - 0x7fff98647ff7 com.apple.RemoteViewServices (2.0 - 94) <3F34D630-3DDB-3411-BC28-A56A9B55EBDA> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices

0x7fff98684000 - 0x7fff98691ff4 com.apple.Librarian (1.2 - 1) <F1A2744D-8536-32C7-8218-9972C6300DAE> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian

0x7fff986d6000 - 0x7fff9875ffff com.apple.ColorSync (4.9.0 - 4.9.0) <B756B908-9AD1-3F5D-83F9-7A0B068387D2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync

0x7fff9895a000 - 0x7fff98a48fff libJP2.dylib (1043) <C4031D64-6C57-3FB4-9D87-874D387381DB> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib

0x7fff998a1000 - 0x7fff998e0fff libGLU.dylib (9.6.1) <AE032555-3E2F-3DBF-A26D-EA4576061605> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

0x7fff9a37b000 - 0x7fff9a382fff libcompiler_rt.dylib (35) <4CD916B2-1B17-362A-B403-EF24A1DAC141> /usr/lib/system/libcompiler_rt.dylib

0x7fff9a383000 - 0x7fff9a383fff com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

0x7fff9a384000 - 0x7fff9a387fff com.apple.help (1.3.3 - 46) <AE763646-D07A-3F9A-ACD4-F5CBD734EE36> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help

0x7fff9a388000 - 0x7fff9a38ffff com.apple.NetFS (6.0 - 4.0) <8E26C099-CE9D-3819-91A2-64EA929C6137> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

0x7fff9a390000 - 0x7fff9a393ff7 libdyld.dylib (239.4) <7C9EC3B7-DDE3-33FF-953F-4067C743951D> /usr/lib/system/libdyld.dylib

0x7fff9a394000 - 0x7fff9a3bbffb libsystem_info.dylib (449.1.3) <7D41A156-D285-3849-A2C3-C04ADE797D98> /usr/lib/system/libsystem_info.dylib

0x7fff9a44e000 - 0x7fff9a450fff libRadiance.dylib (1043) <9813995C-DEAA-3992-8DF8-320E4E4E288B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib

0x7fff9a451000 - 0x7fff9a461fff libbsm.0.dylib (33) <2CAC00A2-1352-302A-88FA-C567D4D69179> /usr/lib/libbsm.0.dylib

0x7fff9a462000 - 0x7fff9a4a7ff6 com.apple.HIServices (1.23 - 468) <5970AF5C-F5BD-3B6A-97C9-95B2CA98D71D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices

0x7fff9a50a000 - 0x7fff9a808fff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x7fff9a9aa000 - 0x7fff9ab18ff7 libBLAS.dylib (1094.5) <DE93A590-5FA5-32A2-A16C-5D7D7361769F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib

0x7fff9ab1b000 - 0x7fff9ab73ff7 com.apple.Symbolication (1.4 - 129.0.2) <B1F008C4-184D-36A2-922F-4A67A075D512> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion

0x7fff9ab74000 - 0x7fff9ab78fff com.apple.CommonPanels (1.2.6 - 96) <6B434AFD-50F8-37C7-9A56-162C17E375B3> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels

0x7fff9ab83000 - 0x7fff9aba8ff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library

0x7fff9ac06000 - 0x7fff9ac96ff7 com.apple.Metadata (10.7.0 - 800.28) <E85AEB1B-CB17-38BC-B5C6-AAB50B47AF05> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 1

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 10320

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=207.8M resident=148.0M(71%) swapped_out_or_unallocated=59.8M(29%)

Writable regions: Total=1.1G written=2804K(0%) resident=4048K(0%) swapped_out=0K(0%) unallocated=1.1G(100%)

REGION TYPE VIRTUAL

=========== =======

CG shared images 140K

Dispatch continuations 8192K

JS JIT generated code 8K

JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)

Kernel Alloc Once 4K

MALLOC 36.3M

MALLOC (admin) 32K

Memory Tag 242 12K

Memory Tag 251 28K

SQLite page cache 256K

STACK GUARD 56.0M

Stack 10.1M

VM_ALLOCATE 16.3M

WebKit Malloc 1232K

__DATA 23.3M

__IMAGE 528K

__LINKEDIT 90.3M

__TEXT 117.5M

__UNICODE 544K

mapped file 25.9M

shared memory 4K

=========== =======

TOTAL 1.4G

TOTAL, minus reserved VM space 386.6M

Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f44

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.6f1 14216, 3 services, 15 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB

Serial ATA Device: MATSHITADVD-R UJ-8A8

USB Device: Hub

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: IR Receiver

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

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Answer 2

Linc Davis

Level 10

209,547 points

Jul 12, 2014 10:11 AM in response to duneclimb

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Please take this step regardless of the results of Step 1.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

Reply

Answer 3

duneclimb Author

Level 1

29 points

Jul 12, 2014 11:23 AM in response to Linc Davis

In Step 1, there was no crashing of Safari, although pages loaded very slowly.

I tried Step 2 but each time I started with the Shift key held down, releasing it when the grey Apple and the spinning gear appeared, the progress bar started along the bottom on the screen and the computer shut down about 5 to 10 seconds later. The same thing occurred when I released the Shift key after the grey Apple appeared before the spinning gear appeared. Now the same thing is happening when I start the computer in the regular way, without the Shift key held down. In other words, I can no longer get the computer to start and stay on. It is fully charged. Things are worse.

Reply

Answer 4

Jul 12, 2014 11:41 AM in response to duneclimb

Not sure if it's relevant but also have iPhone 5S with iOS 7.1. (Every time I tried installing 7.1.1, and every time I now try installing 7.1.2, it has failed to do so, telling me --incorrectly -- that I am "no longer connected to the Internet.")

Even if your internet connection seems to be ok, restart your router.

As for your browsers, just to make sure, run the malware removal tool here > The Safe Mac » Adware Removal Guide

The reports you send to Apple are for the Apple developers perusal only. It's not necessary to send more than one for the same incident. Save yourself some work.

If your Mac won't startup the normal way, startup while holding down the Command + R keys so you can access the built in utilities to repair the startup disk and restore OS X using OS X Recovery.

Reply

Answer 5

Linc Davis

Level 10

209,547 points

Jul 12, 2014 11:54 AM in response to duneclimb

The startup drive is failing, or there is some other internal hardware fault.

Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

Reply

Answer 6

duneclimb Author

Level 1

29 points

Jul 12, 2014 3:05 PM in response to Linc Davis

I have a Genius appointment tomorrow morning. I have deauthorized my non-functioning computer in the iTunes Store. I backed up that computer two weeks ago - not much change since then except installing OS X 10.9.4 and some photos I downloaded that are stored elsewhere online. If I wanted to back up the computer now, how would I do so? Thanks for all of your assistance, Linc!

Reply

Answer 7

Jul 12, 2014 3:10 PM in response to duneclimb

I have a MacBook Pro 13-inch mid-2012 model

Hard to believe a Mac from 2012 would have a drive fail so soon.

Reply

Answer 8

Linc Davis

Level 10

209,547 points

Jul 12, 2014 3:11 PM in response to duneclimb

If you want to preserve the data on the drive that's not already backed up, you must try to back up now, before you do anything else. It may or may not be possible.

There are several ways to back up a Mac that is not fully functional. You need an external hard drive to hold the backup data.

1. Start up from the Recovery partition, from Internet Recovery, or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.

2. If Method 1 fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.

3. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.

4. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

By the way, any drive can fail at any time, regardless of age.

Reply

Answer 9

duneclimb Author

Level 1

29 points

Jul 13, 2014 9:34 AM in response to duneclimb

I restored everything from my last external hard drive backup from Time Machine, updated to OS X 10.9.4, reset my router, and the computer is now starting correctly with no crashing on Safari or Chrome. Thanks very much for your help, Linc. Much appreciated!

I still cannot get iOS 7.1.2 to install. It has been downloaded to my iPhone 5S, but when I click on Install, and agree with the terms and conditions, I am still receiving the message "Unable to Verify Update. OS 7.1.2 failed verification because you are no longer connected to the Internet." But that is off this topic, so I think I will go look on the i{hone or iOS boards to see if I can see something helpful there.

Thanks again.

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