Battery Problem: Replace Now

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Level 1

0 points

Battery Problem: Replace Now

So I have an early 2011 MacBook Pro and a MagSafe charger that is about 5 months old. This morning, I tried to charge my laptop because I drained the battery until 0% but the light stays green and it says that the battery is not charging and Condition: Replace Now.

I tried resetting the SMC. I just want to make sure if it is really the battery problem or something else, because it wouldn't be pleasing if I paid for a new battery and it turns out that the problem is not really the battery.

Here's the information of my battery

Battery Information:

Model Information:

Serial Number: 9G1130D65D3MA

Manufacturer: DP

Device Name: bq20z451

Pack Lot Code: 0

PCB Lot Code: 0

Firmware Version: 201

Hardware Revision: 2

Cell Revision: 158

Charge Information:

Charge Remaining (mAh): 0

Fully Charged: Yes

Charging: No

Full Charge Capacity (mAh): 0

Health Information:

Cycle Count: 1183

Condition: Replace Now

Battery Installed: Yes

Amperage (mA): 0

Voltage (mV): 12400

Please help! Thank you very much!

Posted on Jul 12, 2014 9:33 AM

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Answer 1

Allan Jones

Level 9

68,600 points

Jul 12, 2014 10:55 AM in response to nadhirasari

Cycle Count: 1183

Your battery has died a natural death due to extreme old age. Your cycles are almost 12 percent higher than the life Apple estimates (1000 cycles).

If you have it replaced at an Apple store, ask them to test for other issues after they install a new battery for your peace of mind.

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Answer 2

ncapone

Level 1

0 points

Jul 12, 2014 1:56 PM in response to Allan Jones

I am having the exact same problem, but the battery is brand new.

Model Information:

Serial Number: W00078AH89X7A

Manufacturer: SMP

Device Name: bq20z451

Pack Lot Code: 0

PCB Lot Code: 0

Firmware Version: 103

Hardware Revision: 000a

Cell Revision: 130

Charge Information:

Charge Remaining (mAh): 5392

Fully Charged: Yes

Charging: No

Full Charge Capacity (mAh): 5541

Health Information:

Cycle Count: 1

Condition: Replace Now

Battery Installed: Yes

Amperage (mA): 0

Voltage (mV): 12457

I tried resetting the SMC and PRAM multiple times to no avail.

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Answer 3

OGELTHORPE

Level 9

57,305 points

Jul 12, 2014 2:11 PM in response to ncapone

ncapone wrote:

I am having the exact same problem, but the battery is brand new.

If you purchased the battery at an Apple store, bring it in for evaluation. It has a warranty.

Ciao.

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Answer 4

ncapone

Level 1

0 points

Jul 12, 2014 2:15 PM in response to OGELTHORPE

Unfortunately I did not purchase it at an Apple store, though it is an OEM battery. I will just have to take it up with the seller, I suppose.

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Answer 5

OGELTHORPE

Level 9

57,305 points

Jul 12, 2014 2:22 PM in response to ncapone

If you search these forums you will find many tales of woe from users who have purchased batteries from third party sources. Too many of them are very inferior knock offs and the net result is that the buyer winds up spending as much money or more than they would have purchasing a battery from Apple.

I hope that you get your problem sorted out to your satisfaction.

Ciao.

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