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iTunes doesn't recognize devices after installing version 11.3

I am running Windows 8.1 and downloaded the iTunes update (11.3) this morning. iTunes no longer recognizes any of my devices so I'm not able to sync. I have an iPhone5 and an iPad2. I've tried connecting the devices with a spare cable just to rule that out and it made no difference. Any ideas how to fix this problem? I saw on the forums that others are experiencing similar problems but I was not able to find a solution.

Thank you!

Posted on Jul 12, 2014 10:02 AM

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Posted on Jul 12, 2014 10:28 AM

I had the same problem and figured out that the Apple Mobile Device USB driver wasn't installed.

Here's the topic that helped me solve it

iOS: Device not recognized in iTunes for Windows

3 replies

iTunes doesn't recognize devices after installing version 11.3

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