Terrible repair outcome at Menlyn IStore, Pretoria, Gauteng, South Africa

Good Day,

My fiancée and I are extremely disappointed and are trusting in you to please assist us in resolving this rather unfortunate situation. We sent in a set of earphones for repair at the Menlyn Shopping Mall IStore branch in South Africa, Gauteng, Pretoria, the repair has taken almost 12 months to resolve and finally with a terrible outcome...

1.The Menlyn IStore discarded/scrapped my property without my consent.

2.The Menlyn iStore's communication was extremely poor re the questions I required answering.

3.The Menlyn IStore are trying to resolve their mistakes by offering my a R300 voucher!?

My set of earphones cost me R799 so it's only fair I get reimbursed the same.

Your assistance will be much appreciated.

Kind Regards