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Security question

Hi

i forgot security question of apple id!

i Try it more time and it block for eight hour. Then when i open that window did 't exist term or word about rest password or send somthing to my altenative email any thing else to help me!

I Can't contact apple support !

BEcause of bycott i can't put my phone number for u to call me! Please help me to recover or rest my apple id security question

Posted on Jul 12, 2014 1:16 PM

Reply
2 replies

Jul 12, 2014 1:18 PM in response to Masoudbahrami9722

Alternatives for Help Resetting Security Questions and/or Rescue Mail


1. If you have a valid rescue email address, then use this procedure:

Rescue email address and how to reset Apple ID security questions.


2. Fill out and submit this form. Select the topic, Account Security. You must

have a Rescue Email to use this option.


3. This is the only option if you do not already have a valid Rescue Email.

These are telephone numbers for contacting Apple Support in your country.

Apple ID- Contacting Apple for help with Apple ID account security. Select

the appropriate country and call. Ask to speak to the Account Security Team.


4. Account security issues almost always require you to speak directly to an

Apple representative to securely establish your identity as the account holder.

You can set it up so that Apple calls you, either immediately or at a time

convenient to you.


1. Go to www.apple.com/support.

2. Choose Contact Support and click Contact Us.

3. Choose Other Apple ID Topics and choose the appropriate topic for

your issue.

4. Follow the onscreen instructions.


Note: If you have already forgotten your security questions, then you cannot

set up a rescue email address in order to reset them. You must set up

the rescue email address beforehand.


Your Apple ID: Manage My Apple ID.

Apple ID- All about Apple ID security questions.

Jul 12, 2014 1:20 PM in response to Masoudbahrami9722

For info these are user-to-user forums, you are not talking to iTunes Support not Apple.


The reset link will only show if you have a rescue email address on your account, an alternate email address is not the same thing and is not used for resetting questions.


If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699 - does the country where you are, and which is on your iTunes account, show on that page ?


When they've been reset you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620

Security question

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