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i forgot my passcode iPhone 5s and i delete everything from find my iphone after that i connect it to iTunes but my sim was locked can you help me

i forgot my password and then i delete every thing on it from find my iPhone after that i connected it to iTunes but my sim was locked can you help me

Posted on Jul 12, 2014 1:46 PM

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1 reply

Jul 14, 2014 12:18 PM in response to Nouman Al Bakri

Hey there Nouman Al Bakri,


It sounds like you have a SIM PIN that is preventing you from finishing your restore of the iPhone 5s. These steps should help you resolve that:

Restoring

When restoring the device, you will need to unlock the SIM card to complete the restore process. The device and iTunes display the following prompts to notify you:

User uploaded file

User uploaded file


To complete the restore process:

  1. Disconnect the device from your computer.
  2. Tap Unlock on the device.
  3. Enter the SIM PIN to unlock the SIM card.
  4. Reconnect the device to your computer.

iOS: Understanding the SIM PIN

http://support.apple.com/kb/ht1316


If this is not the case, can you elaborate on what the message says that you are getting?


Thank you for using Apple Support Communities.

Take care,

Sterling

i forgot my passcode iPhone 5s and i delete everything from find my iphone after that i connect it to iTunes but my sim was locked can you help me

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