iPad Air and iPhone 5 speed slow, laptop fine

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iPad Air and iPhone 5 speed slow, laptop fine

Hi

We've recently upgraded our broadband to fibre and are getting great speed on our Advent laptop - roughly 33 Mbps - but I've noticed our iPad Air and my iPhone 5 are really slow. I downloaded the speedtest.net (or Ookla) app and ran a speed test on the iPad as both that and my phone have seemed very slow, it returned a speed of 0.55 Mbps vs. the 33 Mbps on the website version of the same checker on the laptop. iPhone 5 is running similarly slowly.

Additional info - all running on wireless, all tested from the same place in the living room, BT broadband.

Just seems very odd to me that the laptop should be getting such great speed but my Apple products aren't?!

Any help or suggestions gratefully received!

Posted on Jul 12, 2014 2:27 PM

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Answer 1

judysings

Community Specialist

Jul 14, 2014 12:57 PM in response to gregj2209

Hi gregj2209,

Welcome to the Support Communities! The article below will help you troubleshoot the issue you are having with the speed of your wireless connection on your iPad Air and iPhone 5:

iOS: Troubleshooting Wi-Fi networks and connections

http://support.apple.com/kb/TS1398?viewlocale=en_US

Reset network settings by tapping Settings > General > Reset > Reset Network Settings.

Note: This will reset all network settings including previously connected Wi-Fi networks and passwords

iOS and OS X: Recommended settings for Wi-Fi routers and access points

http://support.apple.com/kb/HT4199

I hope this information helps ....

Have a great day!

- Judy

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