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time machine backup failed

Hi,


I am trying to set up a Time Machine backup from a MacbookPro to a Mac Mini running os x server.

  • The machines are on 2 separate LAN, no firewall on the router
  • Systems are both os x 10.9.4 build 13E28
  • both filesystems are MAC OS extended (journaled)
  • Server app on the mac mini is version 3.1.2 (13S4517)
  • The macbook is binded to the OD on the macmini, and on an AD, the mac mini is also binded to the AD : so it is a usual integration in a microsoft network
  • The user account on the macbook is a network user.
  • The backup network directory can be mounted using afp
  • The Time machine configuration has been applied through profile manager



The result :

Jul 12 21:54:19 [HOSTNAME].local com.apple.backupd[11002]: Starting manual backup

Jul 12 21:54:19 [HOSTNAME].local com.apple.backupd[11002]: Attempting to mount network destination URL: afp://[USER]@[SERVERFQDN]/[TMDIR]

Jul 12 21:54:21 [HOSTNAME].local com.apple.backupd[11002]: Mounted network destination at mount point: /Volumes/[TMDIR] using URL: afp://[USER]@[SERVERFQDN]/[TMDIR]

Jul 12 21:54:48 [HOSTNAME].local com.apple.backupd[11002]: Quota in effect for '/Volumes/[TMDIR]': Zero KB

Jul 12 21:54:49 [HOSTNAME].local com.apple.backupd[11002]: Creating disk image /Volumes/[TMDIR]/[HOSTNAME].sparsebundle

Jul 12 21:56:52 [HOSTNAME].local com.apple.backupd[11002]: Error 60 creating backup disk image

Jul 12 21:56:52 [HOSTNAME].local com.apple.backupd[11002]: Failed to create disk image /Volumes/[TMDIR]/[HOSTNAME].sparsebundle, status: 60

Jul 12 21:56:52 [HOSTNAME].local com.apple.backupd[11002]: Backup failed with error 20: 20

Jul 12 21:56:52 [HOSTNAME].local com.apple.backupd[11002]: Ejected Time Machine network volume.


I have tried to set up the TM backup dir on several volumes, on several HD : internal and on a promise storage attached through thunderbolt

the backup size is arround 85GB and depending on backup volume, there is 250GB to 8TB free disk space.

I have tried from 2 Macbook Pro, same version


So, any ideas ? Does Time Machine work through different local networks ?

Posted on Jul 12, 2014 2:14 PM

Reply
8 replies

Jul 13, 2014 4:48 AM in response to Linc Davis

Hi,


from my understanding Zero KB quota means unlimited quota. But I have tested setting a 500GB quota. Same result :

Jul 13 12:39:37 [HOSTNAME].local com.apple.backupd[14452]: Starting manual backup

Jul 13 12:39:37 [HOSTNAME].local com.apple.backupd[14452]: Attempting to mount network destination URL: afp://[USER]@[SERVERFQDN]/[TMDIR]

Jul 13 12:39:38 [HOSTNAME].local com.apple.backupd[14452]: Mounted network destination at mount point: /Volumes/[TMDIR] using URL: afp://[USER]@[SERVERFQDN]/[TMDIR]

Jul 13 12:40:05 [HOSTNAME].local com.apple.backupd[14452]: Quota in effect for '/Volumes/[TMDIR]': 500 GB (500,000,000,000 bytes)

Jul 13 12:40:05 [HOSTNAME].local com.apple.backupd[14452]: Creating disk image /Volumes/[TMDIR]/[HOSTNAME].sparsebundle

Jul 13 12:40:26 [HOSTNAME].local com.apple.backupd-helper[11521]: Not starting scheduled Time Machine backup: Backup already running

Jul 13 12:42:08 [HOSTNAME].local com.apple.backupd[14452]: Error 60 creating backup disk image

Jul 13 12:42:08 [HOSTNAME].local com.apple.backupd[14452]: Failed to create disk image /Volumes/[TMDIR]/[HOSTNAME].sparsebundle, status: 60

Jul 13 12:42:08 [HOSTNAME].local com.apple.backupd[14452]: Backup failed with error 20: 20

Jul 13 12:42:08 [HOSTNAME].local com.apple.backupd[14452]: Ejected Time Machine network volume.

during the process, the system starts creating a [HOSTNAME].tmp.sparsebundle in the /Volume/[TMDIR] directory ... and it ends with this error ... no more informations.

Jul 13, 2014 8:27 AM in response to manufromga

Launch the Keychain Access application on the client.

Select the System keychain in the list of keychains in the sidebar of the window. If you don't see the list, click the down-arrow icon below the sidebar.

Then select Passwords in the Category list at lower left. Click the Kind heading in the list of keychain items to arrange it by Kind.

Locate the item of type "Time Machine Password" with a name that refers to the backup destination. Double-click the item and check the box marked Show Password in the inspector window that opens. You'll be prompted for the administrator login password. Make a note of the Time Machine password, then close the inspector window and delete the item.

Also delete any other AirPort DIsk Password items for that same destination, if it had a different name in the past.

Quit Keychain Access and try again to back up.

Jul 15, 2014 4:10 AM in response to Linc Davis

Hi,


here are the disk utility logs when creating a 500GB sparsebundle disk image, without encryption, in the TM mount point using the same credentials as TM (it's in french ... sorry) :


1st ended with a timeout error (using GUID partition, by default) :

2014-07-15 11:30:48 +0100: Création de l’image « [HOSTNAME].sparsebundle »

2014-07-15 11:30:48 +0100: Initialisation…

2014-07-15 11:30:48 +0100: Création…

2014-07-15 11:32:48 +0100: Finalisation…

2014-07-15 11:50:56 +0100: Impossible de créer « [HOSTNAME].sparsebundle ». (Délai de l’opération dépassé)

As you can see it doesn't start the format process and jumps from creation to finalisation.


2nd ended well, without any error (using Apple partition) :

2014-07-15 11:52:01 +0100: Création de l’image « [HOSTNAME].sparsebundle »

2014-07-15 11:52:02 +0100: Initialisation…

2014-07-15 11:52:02 +0100: Création…

2014-07-15 11:52:02 +0100: Formatage…

2014-07-15 11:54:07 +0100: Attachement…

2014-07-15 11:54:08 +0100: Finalisation…

2014-07-15 11:54:08 +0100: L’image « [HOSTNAME].sparsebundle » a été correctement créée.

3rd ended well, without any error (using no partition) :

2014-07-15 12:03:16 +0100: Création de l’image « [HOSTNAME].sparsebundle »

2014-07-15 12:03:17 +0100: Initialisation…

2014-07-15 12:03:17 +0100: Création…

2014-07-15 12:03:19 +0100: Formatage…

2014-07-15 12:06:12 +0100: Attachement…

2014-07-15 12:06:13 +0100: Finalisation…

2014-07-15 12:06:13 +0100: L’image « [HOSTNAME].sparsebundle » a été correctement créée.


Do you think that TM is trying to create a sparsebundle with a GUID partition ? is it normal ? And should it work ?

time machine backup failed

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