anybody know the secret to talking to a live person at apple?

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.

To contact product and tech support: Contacting Apple for support and service - this includes

international calling numbers..

For Mac App Store: Apple - Support - Mac App Store.

For iTunes: Apple - Support - iTunes.

Is it you just need the telephone number - or you want to know how to get the correct person who can actually help you!

Download past purchases - Apple Support