iCloud says cannot restore backup

Question

iCloud says cannot restore backup

Hi guys,

I need help. I was trying to restore my iPhone from an Icloud backup and all it says is "cannot restore backup". That's it, nothing else. I've tried the same backup on iOS 7.1.1 and 7.1.2 and it gives me the same error. How on Earth do I fix this.

im using a 5s over wifi and cannot see a reason for this to be happening. Please help

Posted on Jul 12, 2014 6:54 PM

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Answer 1

randers4

Level 9

63,519 points

Jul 12, 2014 7:04 PM in response to sgvDPiRCigyAAWVwcZ6p

That error message doesn't give you much to go on. Hopefully it doesn't mean that the backup is corrupt and cannot be restored. You might want to just try again later in case it's a server issue at Apple's end. Otherwise, you can contact support here: http://www.apple.com/support/icloud/contact/.

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