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Getting "An Error Occurred" message on YouTube videos

Lately I've been getting the error message on YouTube and videos aren't playing.

I've gone to all the similar questions here but none of those fixes are working.

I'm not using the YouTube HTML 5 player for YouTube.

I've cleared the browser cache, deleted all related information and performed a clean install of Adobe Flash Player.

It's still not working on Safari or Firefox. (Safari is my main browser.)


I have:

Mac OS X Mavericks 10.9.4

Safari 7.0.5

Mid-2007 iMac

Any suggestions that work?

Posted on Jul 12, 2014 9:04 PM

Reply
Question marked as Best reply

Posted on Jul 12, 2014 9:09 PM

Back up all data.

Unlock the Network preference pane, if necessary, by clicking the lock icon in the lower left corner and entering your password. Cllck Advanced, open the DNS tab, and change the server addresses to the following:


8.8.8.8

8.8.4.4


That's Google DNS. Click OK, then Apply.


In Safari, select

Safari ▹ Preferences... Privacy Remove All Website Data

and confirm. If you’re using another browser, empty the cache. Test. Any difference?


Notes:


1. If you lose Internet access after making the above change to your network settings, delete the Google servers in theNetwork preference pane, then select the TCP/IP tab and click Renew DHCP Lease. That should restore the original DNS settings; otherwise restore them yourself. Remember that you must click Apply in order for any changes to take effect.


2. I don't use Google DNS myself, though I have tested it, and I'm not recommending it or any other DNS provider; the server addresses are offered merely for testing purposes. There may be privacy and technical issues involved in using that service, which you should investigate personally before you decide whether to keep the settings. Other public DNS services exist.

2 replies
Question marked as Best reply

Jul 12, 2014 9:09 PM in response to Simple Living

Back up all data.

Unlock the Network preference pane, if necessary, by clicking the lock icon in the lower left corner and entering your password. Cllck Advanced, open the DNS tab, and change the server addresses to the following:


8.8.8.8

8.8.4.4


That's Google DNS. Click OK, then Apply.


In Safari, select

Safari ▹ Preferences... Privacy Remove All Website Data

and confirm. If you’re using another browser, empty the cache. Test. Any difference?


Notes:


1. If you lose Internet access after making the above change to your network settings, delete the Google servers in theNetwork preference pane, then select the TCP/IP tab and click Renew DHCP Lease. That should restore the original DNS settings; otherwise restore them yourself. Remember that you must click Apply in order for any changes to take effect.


2. I don't use Google DNS myself, though I have tested it, and I'm not recommending it or any other DNS provider; the server addresses are offered merely for testing purposes. There may be privacy and technical issues involved in using that service, which you should investigate personally before you decide whether to keep the settings. Other public DNS services exist.

Jul 12, 2014 9:21 PM in response to Linc Davis

Thanks for replying and so quickly!


I saw that fix and tried both of those server addresses in the DNS tab and they didn't work. I switched back to my original settings.


Editing to Add: I just tried your suggestion below and it worked. Will definitely have to keep that in mind if it happens again. Thank you so much for taking the time to help. I know this has been a huge problem for people lately.


In Safari, select


Safari ▹ Preferences... Privacy Remove All Website Data

Getting "An Error Occurred" message on YouTube videos

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