Apple4Ever556

Q: My iMac Computer keeps freezing

Every time I Open Up My Menu Tap for Facebook & Menu Tap for Gmail & My Clear Day App My App's Freeze does this mean my Hard Drive is dying or something just starting to happen after i restarted my computer so i can go on Apple iTunes what should i do? i need help

Posted on Jul 13, 2014 2:29 AM

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Q: My iMac Computer keeps freezing

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  • by babowa,

    babowa babowa Jul 14, 2014 8:21 AM in response to Apple4Ever556
    Level 7 (32,117 points)
    iPad
    Jul 14, 2014 8:21 AM in response to Apple4Ever556

    Byron,

     

    I missed some of the other stuff other people pointed out (especially Genieo - bad stuff!) - you really don't need all those things, especially at startup. Everything you add will need some of the resources of the system to run and make it go slower. A computer only has so much power all in all, the more stuff you add, the slower it can go. And remember, yours is a 2009, so it's not the latest/fastest processor. That doesn't mean that it won't last, but you need to be a little careful with how much you throw at it - remember I told you a long time ago that you were installing too many things? Well, I think it's time to do a little spring cleaning, ok?

     

    Now, both the clean my mac and genieo are not good - they mess with the system and tend to cause more harm than good. Those two need to go for sure - be very careful and read every link that we posted and follow the directions because those two are a little difficult to get rid of. The rest of the stuff - it'll be your decision, but most of it does not need to be a startup item - you can start it when you need it.

     

    If you do all that, your computer should be fine and it'll help get rid of the freezing issues. If you encounter a problem uninstalling those two bad ones or don't understand the instructions, post back, ok? You can do this!

  • by Apple4Ever556,

    Apple4Ever556 Apple4Ever556 Jul 14, 2014 4:47 PM in response to babowa
    Level 1 (35 points)
    Desktops
    Jul 14, 2014 4:47 PM in response to babowa

    2 Things I Did Today I Uninstalled CleanMyMac2 & I Disabled The TechTool Protection

     

     

    & what is Genieo? i never heard of that Mac App before???

  • by Apple4Ever556,

    Apple4Ever556 Apple4Ever556 Jul 14, 2014 4:51 PM in response to Csound1
    Level 1 (35 points)
    Desktops
    Jul 14, 2014 4:51 PM in response to Csound1

    what is Arcana.pram??? how do i uninstall that???

  • by MadMacs0,

    MadMacs0 MadMacs0 Jul 14, 2014 4:54 PM in response to Apple4Ever556
    Level 5 (4,791 points)
    Jul 14, 2014 4:54 PM in response to Apple4Ever556

    Apple4Ever556 wrote:

     

     

    what is Genieo? i never heard of that Mac App before???

    You can read about it here, but it's adware you accidentally installed, probably when you downloaded something else form C|Net's download.com or Softonics. During installation of the other software you missed the announcement that you would also install Genieo unless you unchecked the box. Read all installation dialogs going forward.

     

    To get rid of it along with any other currently known adware you may have download and run the Adware Removal Tool.

  • by Apple4Ever556,

    Apple4Ever556 Apple4Ever556 Jul 14, 2014 5:09 PM in response to Allan Jones
    Level 1 (35 points)
    Desktops
    Jul 14, 2014 5:09 PM in response to Allan Jones

    i Uninstalled PopClip & Mail Tab for AOL & IBetterCharge & Powershot & Tab For Twitter

  • by Apple4Ever556,

    Apple4Ever556 Apple4Ever556 Jul 14, 2014 5:29 PM in response to Allan Jones
    Level 1 (35 points)
    Desktops
    Jul 14, 2014 5:29 PM in response to Allan Jones

    I Uninstalled Google Chrome & Mail Tap For Gmail & Tab For GMail & Mashable & Genieo

     

     

    any other thing i need to Uninstall that is harming my iMac Computer???

  • by Apple4Ever556,

    Apple4Ever556 Apple4Ever556 Jul 14, 2014 5:34 PM in response to Allan Jones
    Level 1 (35 points)
    Desktops
    Jul 14, 2014 5:34 PM in response to Allan Jones

    I Installed that Adware Tool & i used it & it Uninstalled Genieo

  • by Apple4Ever556,

    Apple4Ever556 Apple4Ever556 Jul 14, 2014 5:41 PM in response to babowa
    Level 1 (35 points)
    Desktops
    Jul 14, 2014 5:41 PM in response to babowa

    I Need help getting Rid of Notifyr & Mail Forwarding & other stuff that was left behind how do i do it???

  • by Apple4Ever556,

    Apple4Ever556 Apple4Ever556 Jul 14, 2014 5:43 PM in response to babowa
    Level 1 (35 points)
    Desktops
    Jul 14, 2014 5:43 PM in response to babowa

    here is my Report again but it's the same even though i uninstalled some things but other stuff is left behind, how do i remove them???






    EtreCheck version: 1.9.12 (48)

    Report generated July 14, 2014 at 8:34:49 PM EDT

     

    Hardware Information:

      iMac (24-inch, Early 2009) (Verified)

      iMac - model: iMac9,1

      1 2.66 GHz Intel Core 2 Duo CPU: 2 cores

      8 GB RAM

     

    Video Information:

      NVIDIA GeForce 9400 - VRAM: 256 MB

      iMac 1920 x 1200

     

    System Software:

      OS X 10.9.4 (13E28) - Uptime: 0 days 0:22:43

     

    Disk Information:

      Hitachi HDT721064SLA360 disk0 : (640.14 GB)

      EFI (disk0s1) <not mounted>: 209.7 MB

      Macintosh HD (disk0s2) / [Startup]: 639.28 GB (212.44 GB free)

      Recovery HD (disk0s3) <not mounted>: 650 MB

     

      PIONEER DVD-RW  DVRTS08 

     

    USB Information:

      Apple Inc. Built-in iSight

      Apple Computer, Inc. IR Receiver

      Apple Inc. BRCM2046 Hub

      Apple Inc. Bluetooth USB Host Controller

     

    Gatekeeper:

      Anywhere

     

    Kernel Extensions:

      [not loaded] arcana.PRAM (6.1) Support

      [loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) Support

      [not loaded] com.LivestreamProcaster.driver.LPAudioRedirector (1.0.0) Support

      [loaded] com.bresink.driver.BRESINKx86Monitoring (8.0) Support

      [not loaded] com.elgato.driver.DontMatchAfaTech (1.1) Support

      [not loaded] com.elgato.driver.DontMatchCinergy450 (1.1) Support

      [not loaded] com.elgato.driver.DontMatchCinergyXS (1.1) Support

      [not loaded] com.elgato.driver.DontMatchEmpia (1.1) Support

      [not loaded] com.elgato.driver.DontMatchVoyager (1.1) Support

      [not loaded] com.mice.driver.Wireless360Controller (1.0.0d12 - SDK 10.8) Support

      [not loaded] com.mice.driver.WirelessGamingReceiver (1.0.0d12 - SDK 10.8) Support

      [not loaded] com.mice.driver.Xbox360Controller (1.0.0d12 - SDK 10.8) Support

      [loaded] com.squirrels.airparrot.framebuffer (3 - SDK 10.8) Support

      [loaded] com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8) Support

     

    Startup Items:

      ArcanaStartupSound: Path: /Library/StartupItems/ArcanaStartupSound

      Executor: Path: /Library/StartupItems/Executor

      EyeConnect: Path: /Library/StartupItems/EyeConnect

      FxLicenseManager: Path: /Library/StartupItems/FxLicenseManager

      ProTec6: Path: /Library/StartupItems/ProTec6

     

    Problem System Launch Agents:

      [failed] com.apple.WebKit.PluginAgent.plist

     

    Launch Daemons:

      [loaded] com.adobe.fpsaud.plist Support

      [loaded] com.ea.origin.ESHelper.plist Support

      [loaded] com.embraceware.AwakenHelper.plist Support

      [loaded] com.google.keystone.daemon.plist Support

      [loaded] com.JWVD.cbcache.plist Support

      [running] com.mice.360Daemon.plist Support

      [running] com.micromat.TechToolProDaemon.plist Support

      [loaded] com.oracle.java.Helper-Tool.plist Support

      [loaded] com.oracle.java.JavaUpdateHelper.plist Support

      [running] com.perion.searchprotectd.plist Support

      [loaded] com.prosofteng.DriveGenius.locum.plist Support

      [loaded] com.rockysandstudio.WUHelper.plist Support

      [running] com.splashtop.streamer-daemon.plist Support

      [loaded] com.splashtop.streamer-srioframebuffer.plist Support

     

    Launch Agents:

      [running] com.canon.MFManager.plist Support

      [loaded] com.google.keystone.agent.plist Support

      [running] com.micromat.TechToolProAgent.plist Support

      [loaded] com.oracle.java.Java-Updater.plist Support

      [not loaded] com.splashtop.streamer-for-root.plist Support

      [loaded] com.splashtop.streamer-for-user.plist Support

     

    User Launch Agents:

      [loaded] ca.madefresh.BodegaAgent.plist Support

      [loaded] com.adobe.ARM.[...].plist Support

      [running] com.c-command.SpamSieve.LaunchAgent.plist Support

      [loaded] com.facebook.videochat.[redacted].plist Support

      [loaded] com.splashtop.streamer-for-user.plist Support

      [loaded] net.optimum.iptv.optimumapp.agent.v3.plist Support

     

    User Login Items:

      iClarified

      PopClip

      Dock Clock

      Mail Tab for AOL

      iBetterCharge

      Google Chrome

      Notifyr

      Battery Status

      Things Helper

      Printer Pro Desktop

      AwakenHelper

     

    Internet Plug-ins:

      o1dbrowserplugin: Version: 5.4.2.18903 Support

      Unity Web Player: Version: UnityPlayer version 4.5.1f3 - SDK 10.6 Support

      Default Browser: Version: 537 - SDK 10.9

      Flip4Mac WMV Plugin: Version: 3.3.0.9   - SDK 10.8 Support

      AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support

      FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support

      Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support

      WidevineMediaOptimizer: Version: 6.0.0.12607 - SDK 10.7 Support

      Flash Player: Version: 14.0.0.145 - SDK 10.6 Support

      iPhotoPhotocast: Version: 7.0 - SDK 10.8

      googletalkbrowserplugin: Version: 5.4.2.18903 Support

      QuickTime Plugin: Version: 7.7.3

      AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support

      CANONiMAGEGATEWAYDL: Version: 3.2.0.1 - SDK 10.6 Support

      EPPEX Plugin: Version: 10.0 Support

      JavaAppletPlugin: Version: Java 8 Update 05 Check version

     

    Safari Extensions:

      AdBlock: Version: 2.7.7

      1Password: Version: 4.2.3

     

    Audio Plug-ins:

      BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

      AirPlay: Version: 2.0 - SDK 10.9

      AppleAVBAudio: Version: 203.2 - SDK 10.9

      iSightAudio: Version: 7.7.3 - SDK 10.9

     

    iTunes Plug-ins:

      Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

     

    User Internet Plug-ins:

      fbplugin_1_0_3: Version: (null) Support

      fbplugin_1_0_1: Version: (null) Support

      Google Earth Web Plug-in: Version: 7.1 Support

      TroviNPAPIPlugin: Version: 1.0 - SDK 10.9 Support

     

    3rd Party Preference Panes:

      Flash Player  Support

      Flip4Mac WMV  Support

      Java  Support

      Launchpad-Control  Support

      Notifyr  Support

      Perian  Support

      TechTool Protection  Support

      XBox 360 Controllers  Support

     

    Time Machine:

      Time Machine not configured!

     

    Top Processes by CPU:

          2% Dock Clock

          2% WindowServer

          1% fontd

          0% Dock

          0% Notifyr

     

    Top Processes by Memory:

      377 MB com.apple.IconServicesAgent

      319 MB Living Earth Desktop

      246 MB Safari

      229 MB com.apple.WebKit.WebContent

      172 MB Dock

     

    Virtual Memory Information:

      3.64 GB Free RAM

      2.62 GB Active RAM

      712 MB Inactive RAM

      813 MB Wired RAM

      547 MB Page-ins

      0 B Page-outs

  • by MichelPM,

    MichelPM MichelPM Jul 14, 2014 6:12 PM in response to Apple4Ever556
    Level 6 (13,912 points)
    iPad
    Jul 14, 2014 6:12 PM in response to Apple4Ever556

    You completely misunderstood what Allan Jones stated about removing User Login Items.

    You didn't, necessarily, have to uninstall these apps, you just needed these apps to stop launching and running in the background at your Mac's startup/login.

    SInce you went ahead and uninstalled these apps, you still have left over commands to launch these now, non-existent apps from your User Login items list.

    All Allan Jones wanted you to do was to eliminate these apps from launching at startup.

    Here is how this is done.

    Add or remove automatic items

    1. Choose Apple menu > System Preferences, then click Users & Groups.
    2. Select your user account, then click Login Items.
    3. Do one of the following:
      • Click Add below the list on the right, select an app, document, folder, or disk, then click Add.If you don’t want an item’s windows to be visible after login, select Hide. (Hide does not apply to servers, which always appear in the Finder after login.)
      • Select the name of the item you want to prevent from opening automatically, then click Delete below the list on the right.

     

  • by MadMacs0,

    MadMacs0 MadMacs0 Jul 14, 2014 6:21 PM in response to Apple4Ever556
    Level 5 (4,791 points)
    Jul 14, 2014 6:21 PM in response to Apple4Ever556

    The only way to properly remove software downloaded from outside of the AppStore is to check the developers site for instructions. If all you do is trash the application itself, you will usually leave many files behind, some of which will continue to run processes in the background that can slow down your Mac. Developers often provide you with an uninstaller app or script or at least written instructions on where to check for these additional files.

     

    To remove apps obtained from the AppStore, follow these instructions from Apple:

    Uninstall apps

    • To uninstall apps you purchased from the Mac App Store, hold down an app’s icon in Launchpad until all the icons begin to jiggle. Click an app’s delete button to uninstall the app.If an icon doesn’t have a delete button, that app can’t be uninstalled. For example, apps that come with OS X can’t be uninstalled.
    • To uninstall other apps, drag the app to the Trash (the Trash is located at the end of the Dock), and then choose Finder > Empty Trash.If you change your mind, before emptying the Trash, select the app in the Trash, and then choose File > Put Back.

     

    • Warning: When you empty the Trash, the app is permanently removed from your computer. If you have any files that you created with the app, you may not be able to open them.
  • by MadMacs0,

    MadMacs0 MadMacs0 Jul 14, 2014 6:28 PM in response to Apple4Ever556
    Level 5 (4,791 points)
    Jul 14, 2014 6:28 PM in response to Apple4Ever556

    A couple of quick comments as I have to get back to my main job.

    Apple4Ever556 wrote:

     

    Gatekeeper:

      Anywhere

    ...

    Problem System Launch Agents:

      [failed] com.apple.WebKit.PluginAgent.plist

     

    ...

    Time Machine:

      Time Machine not configured!

    • There is no reason to have GateKeeper disabled. If you find the need to open an app that isn't from the AppStore and isn't signed, then simply right-click / control click on the app and select Open from the popup menu. That way you will think about whether or not it's from a trusted site so you won't accidentally install Genieo Adware next time. Just make sure you use the developers web site or a reputable download site like MacUpdate. The installers at Softonic and C|Net's download.com often include unwanted add-ons.

     

    • The failed launch agent needs to be fixed somehow as it will impacts several apps including Safari and Mail.

     

    • I hope you are using some sort of backup strategy as your hard drive will fail, usually around the three year point, so your's may be ready to fail at any time. Anything you can't live without needs to be frequently backed up, probably by two or three different means. Time Machine is an easy way to do this, but there are several other ways.
  • by babowa,

    babowa babowa Jul 14, 2014 6:54 PM in response to Apple4Ever556
    Level 7 (32,117 points)
    iPad
    Jul 14, 2014 6:54 PM in response to Apple4Ever556

    Byron,

     

    sorry I just got back - please follow MichelPM's and MadMacs' comments/suggestions.

     

    As I said before, you have way too much stuff installed. And, never download anything from Softonic or CNet. Some of the software from there contains things you do NOT want - that is probably how you got the Genieo and maybe clean my mac.

     

    And, you should have Gatekeeper enabled - that is a security check and will stop you from downloading things that may be bad for your system.

     

    What exactly do you have on your G drive right now? Did you ever set it up to do backups or are you just dragging things over? MadMacs is right: hard drives will fail and yours is 5 years old right now. But, at the moment, that is not the problem - the problem is a messed up system, so that needs to be cleaned out.

     

    Additionally, I'd get rid of - please check their websites to find uninstall instructions:

     

    [loaded] com.Cycling74.driver.Soundflower

     

    ArcanaStartupSound: Path: /Library/StartupItems/ArcanaStartupSound

    Executor: Path: /Library/StartupItems/Executor

     

    What are these for (if they're not necessary, delete the app):

     

    FxLicenseManager: Path: /Library/StartupItems/FxLicenseManager

    ProTec6: Path: /Library/StartupItems/ProTec6

     

    [loaded] com.ea.origin.ESHelper.plist Support

      [loaded] com.embraceware.AwakenHelper.plist Support

      [loaded] com.google.keystone.daemon.plist Support

      [loaded] com.JWVD.cbcache.plist Support

      [running] com.mice.360Daemon.plist Support


    [loaded] com.rockysandstudio.WUHelper.plist Support

      [running] com.splashtop.streamer-daemon.plist Support

      [loaded] com.splashtop.streamer-srioframebuffer.plist Suppor

  • by Apple4Ever556,

    Apple4Ever556 Apple4Ever556 Jul 14, 2014 8:19 PM in response to MadMacs0
    Level 1 (35 points)
    Desktops
    Jul 14, 2014 8:19 PM in response to MadMacs0

    i never disabled Gatekeeper, i don't think i ever use it or no what it is??? & how do i go enable it??? i don't know where it is in my mac computer???

  • by Apple4Ever556,

    Apple4Ever556 Apple4Ever556 Jul 14, 2014 8:20 PM in response to MichelPM
    Level 1 (35 points)
    Desktops
    Jul 14, 2014 8:20 PM in response to MichelPM

    I Uninstalled the App's i did not want cause i heard it was bad for My iMac Computer so i uninstalled them, i don't want them anymore.

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