iTunes is being stupid and won't let me listen to music from the cloud.

By the way, I can't listen to any of my music that is stored in the cloud as of the last stupid bug fixing update. I am very frustrated. I woke up to a pathetic alarm sound instead of the song I had chosen specifically for this morning because iTunes would not download it. This wouldn't be too much of a problem. The biggest problem is it has taken me 45 minutes to actually even find the right place to "report" a bug in the update. This had better not go unanswered by someone in management at apple or at least customer service because so far I have not seen Apple owning up to supporting their customers.