I updated my phone and now its telling me to activate it. I know the apple id as i am owner of the phone, but every time i put in my apple id it says this email cannot be used. Do i have to put my current password or original password i used to make the account?
Did you buy the phone used? If so, it probably needs the ID and password for the previous owner.
If you are the first owner and bought it from an authorized source, then it needs your Apple ID and the current password for it. Also, it must have a connection to the Internet, either WiFi or cellular, to conform the information.
I've had my iPhone for about 3 years than it broke. Then got a new iPhone through with my insurance asurion
about 5 months ago
And did you actually set up your iCloud account on this phone and turn on Find my iPhone?
It's possible your insurance company replaced your original phone with a used phone that had someone else's iCloud account already on it.
Yea i set up my iCloud on and I'm really not sure if i turned on find my phone i might have. When it says to activate phone though it shows my email
Then you need to use the password associated with that Apple ID.
When i do that it says "my email" cannot be used to unlock this iPhone
Then "your email" is not the correct Apple ID for that phone. Or the Apple ID you set up uses "your email" as an Apple ID "name"
but the password is different (and does not have to be the same password as your email account).
Try to reset your Apple ID password:
im 100% sure its the correct apple ID and i already tried changing password. When i put the wrong password it says incorrect email or password but when i put the correct password it says the email cannot be used to unlock this account
Usually, if the phone has been set up with a particular Apple ID, when you try to (re)activate it, it will give you a "hint" of the Apple ID that was used to set it up originally.
Cant reactivate iPhone
