iPhone asks for wrong login details

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Level 1

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iPhone asks for wrong login details

Hi I was living in Australia (from Canada), my sister visited and gave me her iPod and iTunes details so I could use it on my laptop. I have since moved to Canada (still using my Aus laptop), purchased an iPhone here and it synced to her account on my computer. I have my own details on my phone but when I download apps or try to update them, it asks me for her old details. I have tried going into my Settings and entering my own ID but it doesn't help. I'm getting really frustrated and am hoping someone out there can help me. I have logged into her account through iTunes on my laptop and removed all devices in the Cloud, then signed out and signed in with my own details. The problem still persists. Please, please help!

Posted on Jul 13, 2014 11:08 AM

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Answer 1

ChrisJ4203

Level 10

230,293 points

Jul 13, 2014 11:13 AM in response to JillyVanilly

Is it possible that you have applications and/or music on your iPhone that were purchased/downloaded by your sister? Applications and music are permanently linked to the Apple ID that was used to purchase/download them. If that is the case, it will always look for that Apple ID for updates. Your only recourse would be to delete the applications/music that was downloaded by her Apple ID and purchase them yourself if you want them again.

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Answer 2

JillyVanilly Author

Level 1

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Jul 13, 2014 11:45 AM in response to ChrisJ4203

I've tried deleting them from my computer and my phone, then re-downloading them and syncing my phone under my personal details, and it works fine if I download new apps, but as soon as I want to update anything it still asks for her old login details. How can I permanently remove myself from that link under her account?

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Answer 3

ChrisJ4203

Level 10

230,293 points

Jul 13, 2014 11:50 AM in response to JillyVanilly

Are you sure that you deleted any apps that may have been under her account? If you go into Settings>iTunes and App Stores, tap on your Apple ID there and select Sign out, then sign back in with your Apple ID.

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