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Daily, successive kernel panics - how to identify root issue?

A few weeks ago, my computer suffered from some water damage. I sent it to an Apple repair center where most of it was replaced, including the logic board, speakers, discrete GPU, and I/O board.


After using it for 2 days without issues, I installed OS X 10.9.4. Since then, I have had multiple, successive kernel panics every day. Strangely, these are not easy to reproduce; I can go 12 hours or more without having a problem. Then, in the middle of scrolling in Safari or opening an application like Preview, the graphics will glitch out and the system will crash. After one crash, further crashes can happen within seconds or minutes of a reboot.

User uploaded file


Things I've tried with no luck:

  • NVRAM reset
  • SMC reset
  • Apple Hardware Diagnostic
  • verified the SSD with disk utility + repaired filesystem permissions from recovery mode
  • Rember memory test
  • memtest86 from a USB stick
  • tried to induce crashes by stress-testing the discrete GPU
  • unplug all peripherals (I have a mouse and headphones with an integrated microphone) - still get panics with them disconnected


Initially, I suspected that my Razer mouse drivers were to blame, but I've still been getting panics since removing all of my 3rd-party kernel extensions.

You can see all of my panics here: https://drive.google.com/folderview?id=0B6JO6Q_WYjb2TURkU1N5ZWprbTQ&usp=sharing

Lots of them relate to IOkit


This is the strangest panic:

Anonymous UUID: FFC394C8-E738-4D3C-C175-AA82009ED4C4



Fri Jul 11 11:19:59 2014

panic(cpu 0 caller 0xffffff80146dcad9): "Double fault at 0xffffff80146dba64, registers:\n" "CR0: 0x000000008001003b, CR2: 0xffffff8202c47e78, CR3: 0x0000000017099000, CR4: 0x00000000001606e0\n" "RAX: 0x0000000000000008, RBX: 0x000000000000000e, RCX: 0x0000000000000000, RDX: 0xffffff80146f3570\n" "RSP: 0xffffff8202c47e80, RBP: 0xffffff8202c48040, RSI: 0xffffff8202c48050, RDI: 0xffffff8202c48070\n" "R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0xffffff81d67f0da0, R11: 0x0000000000000440\n" "R12: 0xffffff8202c48060, R13: 0xffffff8202c48520, R14: 0xffffff8014645000, R15: 0xffffff8202c48070\n" "RFL: 0x0000000000010082, RIP: 0xffffff80146dba64, CS: 0x0000000000000008, SS: 0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2422.110.17/osfmk/i386/trap_native.c :168

Backtrace (CPU 0), Frame : Return Address

0xffffff81d67fcce0 : 0xffffff8014622f79

0xffffff81d67fcd60 : 0xffffff80146dcad9

0xffffff81d67fcec0 : 0xffffff80146f400f

0xffffff8202c48040 : 0xffffff80146f3746

0xffffff8202c48060 : 0xffffff801467811e

0xffffff8202c48320 : 0xffffff80146dbdd0

0xffffff8202c484f0 : 0xffffff80146f3746

0xffffff8202c48510 : 0xffffff801467811e

0xffffff8202c487d0 : 0xffffff80146dbdd0

0xffffff8202c489a0 : 0xffffff80146f3746

0xffffff8202c489c0 : 0xffffff801467811e

0xffffff8202c48c80 : 0xffffff80146dbdd0

0xffffff8202c48e50 : 0xffffff80146f3746

0xffffff8202c48e70 : 0xffffff801467811e

0xffffff8202c49130 : 0xffffff80146dbdd0

0xffffff8202c49300 : 0xffffff80146f3746

0xffffff8202c49320 : 0xffffff801467811e

0xffffff8202c495e0 : 0xffffff80146dbdd0

0xffffff8202c497b0 : 0xffffff80146f3746

0xffffff8202c497d0 : 0xffffff801467811e

0xffffff8202c49a90 : 0xffffff80146dbdd0

0xffffff8202c49c60 : 0xffffff80146f3746

0xffffff8202c49c80 : 0xffffff801467811e

0xffffff8202c49f40 : 0xffffff80146dbdd0

0xffffff8202c4a110 : 0xffffff80146f3746

0xffffff8202c4a130 : 0xffffff801467811e

0xffffff8202c4a3f0 : 0xffffff80146dbdd0

0xffffff8202c4a5c0 : 0xffffff80146f3746

0xffffff8202c4a5e0 : 0xffffff801467811e

0xffffff8202c4a8a0 : 0xffffff80146dbdd0

0xffffff8202c4aa70 : 0xffffff80146f3746

0xffffff8202c4aa90 : 0xffffff801467811e

0xffffff8202c4ad50 : 0xffffff80146dbdd0

0xffffff8202c4af20 : 0xffffff80146f3746

0xffffff8202c4af40 : 0xffffff801467811e

0xffffff8202c4b200 : 0xffffff80146dbdd0

0xffffff8202c4b3d0 : 0xffffff80146f3746

0xffffff8202c4b3f0 : 0xffffff801467811e

0xffffff8202c4b6b0 : 0xffffff80146dbdd0

0xffffff8202c4b880 : 0xffffff80146f3746

0xffffff8202c4b8a0 : 0xffffff801467811e

0xffffff8202c4bb60 : 0xffffff80146dbdd0

0xffffff8202c4bd30 : 0xffffff80146f3746

0xffffff8202c4bd50 : 0


And one of the most recent ones:

Anonymous UUID: FFC394C8-E738-4D3C-C175-AA82009ED4C4



Sun Jul 13 13:36:13 2014

panic(cpu 4 caller 0xffffff8019cdc24e): Kernel trap at 0xffffff7f9bcbda38, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0x0000000130e05000, CR3: 0x000000003010d030, CR4: 0x00000000001606e0

RAX: 0xffffff7f9bd79610, RBX: 0xffffff803f1d8f00, RCX: 0x0000000000017d45, RDX: 0xffffff803cfbc878

RSP: 0xffffff82194eb8a0, RBP: 0xffffff82194eb8b0, RSI: 0x0000000000000000, RDI: 0xffffff803f20e700

R8: 0x0000000000000191, R9: 0x0000000000000000, R10: 0xffffff803eaff2a4, R11: 0xffffff7f9bcc09ee

R12: 0x0000000000000040, R13: 0xffffff803e9e5101, R14: 0xffffff803d08c200, R15: 0xffffff8040bfa000

RFL: 0x0000000000010246, RIP: 0xffffff7f9bcbda38, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000130e05000, Error code: 0x0000000000000000, Fault CPU: 0x4



Backtrace (CPU 4), Frame : Return Address

0xffffff81fbf15df0 : 0xffffff8019c22f79

0xffffff81fbf15e70 : 0xffffff8019cdc24e

0xffffff81fbf16040 : 0xffffff8019cf3746

0xffffff81fbf16060 : 0xffffff7f9bcbda38

0xffffff82194eb8b0 : 0xffffff7f9bd43afb

0xffffff82194eb8c0 : 0xffffff7f9bcd465c

0xffffff82194eb8f0 : 0xffffff7f9bcc35e3

0xffffff82194eb940 : 0xffffff7f9bd4232c

0xffffff82194eb980 : 0xffffff7f9bd3ce77

0xffffff82194eba20 : 0xffffff7f9bcc2824

0xffffff82194eba50 : 0xffffff7f9bcc2adb

0xffffff82194eba80 : 0xffffff7f9bcce638

0xffffff82194ebac0 : 0xffffff7f9bd41b41

0xffffff82194ebae0 : 0xffffff7f9bcc0bf5

0xffffff82194ebb70 : 0xffffff801a0cf9ca

0xffffff82194ebb90 : 0xffffff801a0d052e

0xffffff82194ebbf0 : 0xffffff801a0cdf7f

0xffffff82194ebd40 : 0xffffff8019cb6998

0xffffff82194ebe50 : 0xffffff8019c26bc1

0xffffff82194ebe80 : 0xffffff8019c139c5

0xffffff82194ebef0 : 0xffffff8019c1e013

0xffffff82194ebf70 : 0xffffff8019cc9b8d

0xffffff82194ebfb0 : 0xffffff8019cf3f66

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily2(98.22)[0EC64777-94B9-32E3-AC03-A2367895744 B]@0xffffff7f9bcbb000->0xffffff7f9bd1ffff

dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f9a2be000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f9a55b000

com.apple.driver.AppleInt<lHD5000=raphics>(8.2.8)[E2405B1B-94F0-3555-AE41-55B6D 27F1383]@0xffffff7f9bd24300->0xffffff7f9bd752ff

dependency: com.apple.iokit.IOSurface(91.1)[5E4EA3A2-5AB6-3577-B32D-EF5717A0EF5B]@0xffffff7 f9aeb9000

dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f9a2be000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f9a55b000

dependency: com.apple.iokit.IOAcceleratorFamily2(98.22)[0EC64777-94B9-32E3-AC03-A2367895744 B]@0xffffff7f9bcbb000



BSD process name corresponding to current thread: WindowServer



Mac OS version:

13E28



Kernel version:

Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64

Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8

Kernel slide: 0x0000000019a00000

Kernel text base: 0xffffff8019c00000

System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)



System uptime in nanoseconds: 394778446532

last loaded kext at 243101241744: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f9c233000, size 65536)

last unloaded kext at 113451959167: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f9c12e000, size 8192)

loaded kexts:

com.apple.filesystems.msdosfs 1.9

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.2.6f1

com.apple.driver.AudioAUUC 1.60

com.apple.driver.ApplePlatformEnabler 2.0.9d6

com.apple.driver.AGPM 100.14.28

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.ntfs 3.11

com.apple.driver.AppleGraphicsDevicePolicy 3.6.22

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AppleHDA 2.6.3f4

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.GeForce 8.2.6

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1

com.apple.driver.AppleIntelHD5000Graphics 8.2.8

com.apple.driver.AppleCameraInterface 4.26.0

com.apple.driver.AppleThunderboltIP 1.1.2

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleIntelFramebufferAzul 8.2.8

com.apple.driver.AppleMuxControl 3.6.22

com.apple.driver.AppleMCCSControl 1.2.5

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleUSBCardReader 3.4.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBHub 683.4.0

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.6.0

com.apple.driver.AppleAHCIPort 3.0.5

com.apple.driver.AirPort.Brcm4360 842.21.65

com.apple.driver.AppleUSBXHCI 683.4.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.6.3f4

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.7fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOAcceleratorFamily 98.22

com.apple.nvidia.driver.NVDAGK100Hal 8.2.6

com.apple.nvidia.driver.NVDAResman 8.2.6

com.apple.iokit.IOBluetoothFamily 4.2.6f1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1

com.apple.iokit.IOSurface 91.1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleHDAController 2.6.3f4

com.apple.iokit.IOHDAFamily 2.6.3f4

com.apple.driver.AppleSMC 3.1.8

com.apple.driver.IOPlatformPluginFamily 5.7.1d6

com.apple.AppleGraphicsDeviceControl 3.6.22

com.apple.iokit.IOAcceleratorFamily2 98.22

com.apple.driver.AppleGraphicsControl 3.6.22

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.12d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleUSBMultitouch 240.9

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.driver.AppleThunderboltDPInAdapter 3.1.7

com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.driver.AppleThunderboltNHI 2.0.1

com.apple.iokit.IOThunderboltFamily 3.3.1

com.apple.iokit.IO80211Family 640.36

com.apple.driver.mDNSOffloadUserClient 1.0.1b5

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 683.4.0

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11.1

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1



System Profile:

Model: MacBookPro11,3, BootROM MBP112.0138.B07, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.19f7

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.65)

Bluetooth: Version 4.2.6f1 14216, 3 services, 15 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM1024F, 1 TB

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1


My EtreCheck Report:

EtreCheck version: 1.9.12 (48)

Report generated July 13, 2014 at 2:03:56 PM EDT


Hardware Information:

MacBook Pro (Retina, 15-inch, Late 2013) (Verified)

MacBook Pro - model: MacBookPro11,3

1 2.6 GHz Intel Core i7 CPU: 4 cores

16 GB RAM


Video Information:

Intel Iris Pro - VRAM: (null)

Color LCD 2880 x 1800

NVIDIA GeForce GT 750M - VRAM: 2048 MB


System Software:

OS X 10.9.4 (13E28) - Uptime: 0 days 0:4:59


Disk Information:

APPLE SSD SM1024F disk0 : (1 TB)

EFI (disk0s1) <not mounted>: 209.7 MB

OS X SSD (disk0s2) / [Startup]: 699.7 GB (630.25 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

disk0s4 (disk0s4) <not mounted>: 134.2 MB

BOOTCAMP (disk0s5) /Volumes/BOOTCAMP: 299.86 GB (149.15 GB free)


USB Information:

Apple Internal Memory Card Reader

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Gatekeeper:

Mac App Store and identified developers


Launch Daemons:

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.google.keystone.daemon.plist Support


Launch Agents:

[loaded] com.google.keystone.agent.plist Support


User Launch Agents:

[loaded] com.valvesoftware.steamclean.plist Support


User Login Items:

iTunesHelper

Flux

Steam

ShiftIt

Dropbox

Alfred 2


Internet Plug-ins:

FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 14.0.0.145 - SDK 10.6 Support

Default Browser: Version: 537 - SDK 10.9

o1dbrowserplugin: Version: 5.4.2.18903 Support

googletalkbrowserplugin: Version: 5.4.2.18903 Support

Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support

Unity Web Player: Version: UnityPlayer version 4.5.1f3 - SDK 10.6 Support


Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9


iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9


3rd Party Preference Panes:

Flash Player Support


Time Machine:

Time Machine not configured!


Top Processes by CPU:

3% WindowServer

1% fontd

1% hidd

0% SystemUIServer

0% Safari


Top Processes by Memory:

216 MB Safari

164 MB com.apple.IconServicesAgent

131 MB Finder

131 MB com.apple.WebKit.WebContent

115 MB Dock


Virtual Memory Information:

11.21 GB Free RAM

3.13 GB Active RAM

413 MB Inactive RAM

1.25 GB Wired RAM

313 MB Page-ins

0 B Page-outs


Posted on Jul 13, 2014 1:31 PM

Reply
7 replies

Jul 13, 2014 2:19 PM in response to Kappy

I've been talking to Apple support (the nearest genius bar is a ~3 hour trip), and they want me to send in the machine to a repair center. They also implied that their solution might be just to replace the SSD, which seems unlikely to fix the issue. Is there a way to test my processors and graphics cards that is more extensive than the crippled 3 minute Apple Hardware Diagnostic that comes with the machine?


The biggest problem is that the panics are so unpredictable -- there's no way that anyone will actively use the machine for over 12 hours to see if the problem ha been resolved - it's just not cost effective.

Jul 13, 2014 3:08 PM in response to Barney-15E

Barney-15E, the RAM is soldered to the logic board, so I can't really replace it 🙂

I also have yet to purchase a pentalobe screwdriver.


I just wish that I could get any hardware test to fail - would be easier to tell Apple what part(s) to replace. My hardware passed all of the in-house Apple tests, unless something happened as they shipped it back to me from the repair center.

Daily, successive kernel panics - how to identify root issue?

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